office
Resume:
Cameron Thumwood
Strong work ethics and team player
Richmond Hill, GA 31324
****.********@*****.***
Professional Summary
Astute customer relations professional with 15+ years of experience in business administration and client service. Demonstrates exceptional communication and problem-solving skills as a Customer Service Agent, effectively resolving inquiries and coordinating with cross-functional teams to enhance customer satisfaction.
Authorized to work in the US for any employer
Work Experience
Customer Service Agent (CSA)
Envoy Air Inc – Customer Service Agent
Savannah, GA
September 2025 to Present
• Managed customer inquiries and resolved issues by actively listening and providing accurate information on products and services
• Maintained and updated detailed customer records using CRM software to ensure information accuracy and support retention strategies
• Collaborated with team members to coordinate solutions and deliver exceptional customer experiences
• Demonstrated strong attention to detail and professionalism while addressing customer concerns and supporting agency goals
• Participated in ongoing training to stay current on best practices for customer service and issue resolution
Education
Business Management, Psychology (B.A.)
CSU Fullerton-
Fullerton, CA
Medical Assisting (PTA)
Mt. SAC-
Walnut, CA
Skills
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Customer service
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Customer inquiry handling
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Customer complaint resolution
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Record keeping
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Client communication
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Problem-solving
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Attention to detail
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Communication skills
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Data entry
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Administrative experience
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Teamwork
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Multitasking
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Handling customer inquiries
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Relationship management
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Time management
Languages
English - Fluent
Awards
2003 employee appreciation award
March 2003
Viper vs viper race at Luke AFB in AZ as a airman fund raiser and to introduce the new 2003 Dodge Viper
Facility manager summer testing
August 2000
Daimler award for completing large care soak and AC testing done it a timely and efficient manner
Driver's License
Non-CDL Class C
Vehicle development coordinator Daimler Chrysler AZ proving grounds.
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