Operations & Communications Professional with Dispatch Expertise

ALEXIA REARTES

Remote & On-Site

SKILLS

Excellent Communication • Conflict Resolution • Customer Service Excellence • Technical Proficiency (QuickBooks Online, Microsoft Office, CRM) • Problem-solving & analytic Skills

•Attention to Detail • Adaptability & Flexibility • Teamwork & Collaboration • Multi-channel Support • Time Management • Empathy & Patience • Dispatch Coordination • EDUCATION

Middleburg High School – Middleburg, FL – High School Diploma PROFESSIONAL EXPERIENCE

Tracking Agent

Aston Carter – Remote

July 14, 2025 – Present

Track and monitor cases to ensure timely resolution and compliance. Maintain accurate documentation, communicate with internal teams and clients, and manage multiple tasks in a fast-paced environment.

Assistant Manager

A.D.I.S. Transportation LLC (formerly known as ADII Transportation LLC) – Green Cove Springs, FL

January 2023 – June 2025

• Oversaw daily operations for a Medicaid-focused Non-Emergency Medical transportation

(NEMT) provider.

• Coordinated dispatch, vehicle assignments, and driver schedules for 60+ weekly trips.

• Liaised between patients, facilities, and drivers to ensure timely and safe transportation.

• Managed compliance with AHCA, Medicaid MCOs, and Clearinghouse documentation.

• Processed trip logs, resolved billing issues, and prepared Medicaid reimbursement claims.

• Helped onboard riders transitioning from brokers like Alivi and maintained client relationships.

• Trained new drivers, enforced safety protocols, and managed fleet maintenance schedules. Customer Service Representative Concentrix – Remote December 2022 – 2023

• Provided top-notch customer support, addressing inquiries and resolving issues promptly.

• Managed customer accounts, ensuring smooth operations and troubleshooting as needed.

• Leveraged advanced knowledge of QuickBooks Online to guide customers in using the platform effectively

• Offered personalized training and troubleshooting support to optimize customers’ QuickBooks Online experience.

Hurricane Claims Representative

Cutting Edge Recruiting Solutions – Remote September 2022 – November 2022

• Assisted customers with compassion and expertise in filing hurricane-related insurance claims.

• Guided policyholders through the claims process, explaining coverage and documentation requirements.

• Conducted thorough investigations and collaborated with stakeholders to expedite claim resolutions.

• Demonstrated empathy and professionalism in handling customers’ property damage and loss claims.

Customer Service representative - F.H. Cann & Associates – Remote December 2021 – August 2022

• Customer Support: Live chat, calls, emails.

• Problem Resolution: Student Loan issues.

• Prompt & Professional communication.

• Customer Service and Cybersecurity Training.

• Problem Solving.

Walmart Associate Holdenville, OK - September 2021 – October 2021

• Zoned assigned areas, stocked and unloaded merchandise.

• Managed customer relations and daily service interactions.

• Increased customer satisfaction within the department.

• Collaborated with retail representatives to enhance product displays and promotions. Hostess Salsa’s Mexican Restaurant – Middleburg, FL November 2020 – January 2021

• Greeted and seated customers, provided menus and utensils.

• Maintained a clean workspace and sanitized surfaces regularly.

• Handled reservations and take-out orders by phone.

• Assisted front and back-of-house staff with special requests and large parLes. Eager to show you my potential with my customer service expertise and dedication to delivering exceptional experiences and my above and beyond work ethic. Thank you and I hope to hear from you soon.

Contact me at *************@*****.*** or my phone number is 904-***-****.

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