Customer Service & Admin Specialist with Dispatcher Experience

MARYL POPE

Olney, MD • ************@*****.*** • 240-***-**** • Open to Remote

PROFESSIONAL SUMMARY

Customer-focused professional with 6+ years across concierge/front desk, healthcare reception, and dispatching. Experienced in high volume phones, scheduling, insurance verification, data entry, and issue resolution. Calm under pressure, highly organized, and known for clear communication and dependable follow through—ready to excel in remote customer service or data entry roles.

CORE SKILLS

• Customer Service & De escalation

• Insurance Eligibility & Verification

• High Volume Phone Support

• Front Desk / Reception

• Data Entry (60+ WPM)

• CRM & Ticketing Basics

• Appointment Scheduling

• Microsoft Word, Excel, Outlook

• Dispatching & Route Monitoring

• Google Workspace (Docs/Sheets)

• Records & File Management

• Calendar & Email Management

PROFESSIONAL EXPERIENCE

Residential Concierge / Residential Assistant Mary Had a Little Bucket — Gaithersburg, MD Jan 2024 – Present

Serve as first point of contact; greet residents/guests and resolve inquiries via phone, email, and in person.

Arrange transportation and reservations; coordinate deliveries and maintain orderly front desk operations.

Document requests/issues, escalate when needed, and ensure a clean, organized reception environment.

Front Desk Receptionist (Dental) Small Smiles Dental Clinic — Washington, DC Dec 2022 – Dec 2024

Checked patients in/out, answered multi line phones, and managed daily appointment changes.

Verified insurance eligibility/benefits; processed payments, co pays, and basic billing tasks.

Updated demographics and maintained accurate records while supporting a clean, welcoming lobby.

Dispatcher / Driver Manager Amazon Contracted Delivery Partner — Rockville, MD Sep 2018 – Nov 2024

Scheduled drivers, prepared route bags/devices, and performed pre trip vehicle checks.

Monitored routes in real time; contacted drivers to resolve delays and dispatched rescue support as needed.

Logged shift activity, collected equipment, coordinated maintenance, and ensured policy/safety compliance.

Security Officer (Multiple Assignments) Alexander Security Consultants; Allied Universal; Blueline Security — MD/DC May 2018 – Feb 2022

Patrolled facilities, monitored cameras, controlled access, and completed incident reports.

Coordinated with staff and first responders during alarms and emergencies; maintained detailed logs.

Mailroom Clerk CES Security — Arlington, VA Mar 2017 – Apr 2019

Sorted, prepared, and tracked incoming/outgoing mail and packages; liaised with couriers.

Maintained accurate shipment records and safeguarded confidential items.

Home Health Aide (HHA) Home Care Partners — Washington, DC Sep 2013 – Jan 2019

Supported clients with ADLs; measured vitals; documented observations for care teams.

Provided compassionate customer service to clients and families in sensitive situations.

EDUCATION & CERTIFICATIONS

Certified Nursing Assistant (CNA) — University of Maryland University College (2015–2016)

High School Diploma/GED — Washington, DC

Certifications: CPR/AED, First Aid, HHA, BLS; Non CDL Class C Driver’s License; Forklift Certification; SPO (Special Police Officer, through Nov 2025)

ADDITIONAL INFORMATION

Tools: Microsoft Word/Excel/Outlook, Google Docs/Sheets, Open Dental, AdvancedMD, Workday, Microsoft Teams

Strengths: Attention to detail, multitasking, written & verbal communication, time management, confidentiality

Availability: Open to remote roles in Customer Service, Data Entry, Reception/Coordinator, or Dispatch Support

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