Mayra Macias Alcala Quality Control Technician

Mayra Macias Alcala – 279-***-**** *****************@*****.***

PROFESSIONAL QUALIFICATIONS

Knowledge of quality control standards.

Fluent bilingual in English and Spanish.

Ability to plan, organize, and prioritize workload to meet established deadlines.

Ability to gain and maintain the confidence and cooperation of those contacted during the course of work.

Ability to interpret and apply rules and regulations, procedures, and policies in accordance with guidelines.

Ability to take initiative, anticipate needs, and solve problems quickly and efficiently.

I have excellent computer skills using programs such as Outlook, Word, Excel, PowerPoint, and SAP.

I have typing skills.

PROFESSIONAL EXPERIENCE

Chalet Desserts 11/2025-Presente

Quality Control Technician Sacramento CA.

Good Manufacturing Practices (GMP), Metal detector, Hold Procedure, and HACCP.

Inspection of raw materials and finished products.

Evaluation of flavor, texture, appearance, and packaging.

Operation of measurement and laboratory equipment (calipers, pH, moisture, temperature).

Recording and control of quality reports and non-conformities.

Knowledge of food safety and labeling regulations.

Use of ERP systems and spreadsheets for production tracking.

Problem identification and proposal of process improvements.

Preparation of documents and keeping records of production.

Nichirei Foods 09/2024 – 9/2025

Quality Control Technician West Sacramento, CA

Follows up on corrective actions when a quality deviation occurs.

Communicates product quality issues to production supervisors, operators, and quality control managers as outlined in company policy and procedures.

Evaluate finished products for quality and acceptability.

Performs all necessary analyses as required and follows product specifications.

Records all analytical test results and maintains analytical records and documents necessary for documentation compliance.

Knowledge of HACCP, CCP, SQF, Hygena ATP, Petrifilms, Metal detector, X-ray, Cold Pouch, Hold Procedure, Calibrations, Rework.

Monitors the operation, safety, and cleanliness of line equipment.

Assists in planning pre-operational inspections and ATP/allergen replacement schedule.

Performs production scale checks and equipment calibration as per the calibration schedule.

Collect micro samples as required.

Maintains the sample retention area and a control sample file.

Identifies potential areas for improvement in quality control processes.

Follows all SOPs.

Follows all 5S.

Follows all GPM and safety procedures.

GMP audits.

Maintaining production records and all necessary documentation.

United States Postal Service 02/2024-05/2024

City Carrer Associate

Sacramento, CA

I deliver mail to clients at their homes.

Pick up mail from customers to deliver to other postal employees or carriers.

Respond to customers' questions about their correspondence or other concerns they may have.

I work with my supervisors to ensure work assignments are completed correctly.

Complete paperwork and fill out paperwork related to work activities.

Siemens Mobility 10/2020– 03/2024 Material Handler

Sacramento, CA

Picking, selecting, identifying, withdrawing the product, and preparing it for shipment to production

Unloaded, received, verified, and counted material delivered to the stockroom. Kits production work orders for release to the production floor

Verified that orders met quality standards before being packed and shipped to the warehouse.

Trained newly hired staff on the process and responsibilities of the position.

Verified and maintained associated stock records, logs, shortage reports, and other documentation.

Used computer applications and computers to maintain accurate material flow transactions.

Cross-trained to support other programs and meet business needs.

Handling forklifts such as forklift, swing, rich, scissors, jlg, and order picker.

APL Logistics 04/2020- 10/2020

Customer Service Representative Woodland, CA

Responsible for communications with customer complaints and inquiries.

Acted as a liaison for the warehouse to resolve problems as they occurred and ensured all documentation was accurate and complete for management.

Generated all related paperwork and necessary information required for customer work orders, checking all orders for special requests and post-inventory records.

Western Foods 02/2020- 03/2020

Quality Control Technician Woodland, CA

As a quality control technician, I was in charge of production documentation

Collection of samples for examination and sending them to the laboratory.

I was also in charge of keeping a record, both physically and digitally (excel.) of the samples and tests that entered and left the company.

I was in charge of verifying that the presence of gluten, granulation, and color in the ingredients, as well as the flour, complied with the required standards.

I carried out controls and monitoring of all operating procedures every hour. Metal detectors, magnets, temperatures, and weights, among others, keep a record of the results.

Apple 08/2019 – 01/2020

Intake Control Elk Grove, CA

Examined phones and other Apple products for their appearance and documented damages or abnormalities through photographs and notations.

Provided customer service to internal and external customers through phone and helped resolved issues that came up.

GH Foods 09/2017 – 04/2019

Quality Control Technician Sacramento, CA

Communicated product quality issues to Production Supervisors as instructed in the company policy and procedures.

Evaluated finished products for quality and acceptability. Performed all necessary analyses as required, and according to the product specification.

Identified possible areas for improvement in quality control processes.

STONES GAMBLING HALL 07/2017- 09/2017

Kitchen Assistant Citrus Heights CA

Assisting the Cook with the preparation of meal ingredients, which includes washing, cleaning, peeling, cutting, and chopping fruit, vegetables, poultry, and meat.

Assisting with the unloading of delivered food supplies.

Organizing and correctly storing food supplies.

Promptly transferring meal ingredients from storage areas to the kitchen as per the Cook's instructions.

La Superior 01/2015 -06/2017

Customer Service Sacramento, CA

Charged the merchandise in a friendly, patient, and timely manner. Being efficient without losing the focus on customer service.

Used suggestive selling techniques to meet customer needs and build department sales.

Ordered, stocked, and rotated products following Grocery Department procedures.

La Esperanza 08/2014 – 01-2015

Customer Service Sacramento, CA

Greeted and interacted with customers to address questions or concerns in a friendly, service-oriented manner.

Responsible for keeping grocery, dairy, and frozen shelves stocked, properly rotated, and fronted.

Empaques Industriales de Protección

Administrative Asistent 01/2007- 7/2014

Guadalajara Jal.

Responsible for conducting financial transactions, handling customer phone calls, and providing customer service. On the other hand, I was responsible for making products for the design and for the delivery of finished products to clients.

EDUCATION

American River College Currently Attending

AA Degree-Management Sacramento, CA

Ateneo Metropolitano De Guadalajara 2011

Special Education – Bachelor’s Degree Guadalajara. México

Contact this candidate