Operations Leader with 20+ Years in Retail & Hospitality

Israel Perez

Email: *************@*****.***

Cell 661-***-****

Professional Summary

Experienced retail and hospitality manager with over 20 years of leadership experience in supermarket operations, food service, and hospitality. Proven ability to oversee daily operations, manage teams, control inventory, deliver excellent customer service, and improve store performance. Strong background in staff supervision, scheduling, training, and operational efficiency.

Work Experience

Vallarta Supermarkets

Assistant Store Director

January 27, 2009 – December 12, 202

● Assisted the Store Director with daily store operations, ensuring compliance with company policies and procedures.

● Supervised department managers and associates to maintain productivity, safety, and customer service standards.

● Managed employee scheduling, training, and performance evaluations.

● Oversaw inventory control, ordering, merchandising, and shrink reduction.

● Resolved customer concerns and supported a positive shopping experience.

● Assisted with opening and closing procedures, cash handling, and sales reporting. Jack in the Box

Store Manager

August 8, 2002 – September 2, 2009

● Managed daily restaurant operations, including staffing, scheduling, and training.

● Ensured food safety, sanitation, and quality standards were consistently met.

● Controlled labor costs, inventory, and cash handling.

● Delivered strong customer service while meeting sales and performance goals. Los Hermanos Mexican Restaurant

Store Manager

June 1, 2000 – August 6, 2002

● Supervised front-of-house and kitchen staff to ensure smooth daily operations.

● Managed inventory, ordering, and vendor relationships.

● Trained employees and maintained high standards of customer service.

● Handled scheduling, payroll support, and cash management. Four Seasons Resort

Housekeeping Supervisor

July 1, 1993 – May 29, 2000

● Supervised housekeeping staff and assigned daily work schedules.

● Ensured rooms and public areas met luxury cleanliness standards.

● Trained new employees on procedures, safety, and quality expectations.

● Inspected rooms and addressed guest concerns promptly. Education

Delano High School

High School Diploma

Skills

● Store & Operations Management

● Team Leadership & Training

● Scheduling & Labor Control

● Inventory & Ordering

● Customer Service Excellence

● Cash Handling & Reporting

● Food Safety & Sanitation

● Problem Solving & Communication

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