Platform Operations Director & E-Commerce Leader

Christy Claxton

Consultant & Director

Austin, **749, United States, 979-***-****, *******@**************.***, linkedin.com/in/christyclaxton SUMMARY Dynamic Director of E-Commerce with over 12 years of experience in platform operations and web merchandising. Proven track record in managing unique content management systems and optimizing high-revenue websites at Ziff Davis. Demonstrated expertise in developing operational efficiencies led to high-quality production environments. Known for transformational leadership in training and DEI initiatives. Ready to leverage skills in driving e-commerce strategies that deliver impactful results and meet organizational objectives. WORK EXPERIENCE

01/2004 – Present Founder, The Peace from the Porch Project Austin, TX, United States Conceptualized and produced websites, inspirational content, and music dedicated to fostering positive community outcomes through various initiatives and fundraising efforts.

Advised on small business operations to optimize organizational efficiency. 05/2025 – Present Operations and Logistics Consultant, Step Onward Foundation Austin, TX Provided contract support for the 2025 Gala.

Developed user FAQs for the CRM system to enhance user experience. Engineered a streamlined guest experience for the silent auction utilizing the Givi app.

Oversaw stage management for live performances to ensure flawless execution. Coordinated and trained volunteers to maximize event efficiency. Trained all CRM users for night-of operations to ensure seamless functionality. Consulted on operational strategies for the auction platform, Bloomerang. Managed logistics on the night of the event for optimal flow. 06/2023 – 12/2023 Advisory Board, Lifetime Care Services Austin, TX, United States Served as a startup advisor for an innovative company delivering chronic care management to FQHC Medicare patients.

Aligned healthcare industry leaders with Lifetime Care Services' team, facilitating their innovative approach to continuity of care.

Provided support and consultation regarding contracts to enhance operational effectiveness.

06/2012 – 05/2024 Director of Platform Operations, Ziff Davis Austin, TX, United States Spearheaded the development of a robust production and platform operations program that ensures a high-quality operational function for Ziff Davis Shopping. Managed diverse Content Management Systems (CMS) for up to 11 websites to optimize user experience.

Resolved cross-functional escalations across departments, enhancing operational efficiency and user satisfaction.

Created comprehensive documentation to maintain operational soundness and continuity.

Trained and supported web merchandisers in utilizing data analytics for sustained high-revenue webpage creation.

Communicated effectively with the Executive Leadership Team (ELT) to share insights, gather feedback, and achieve measurable commerce goals centered on operational efficiencies.

Instituted cost-effective workstreams for offshore operations through meticulous documentation, strong vendor relations, and continual cost analysis. Acted as an expert hiring manager and staffing architect, ensuring the recruitment of top talent aligned with organizational culture and growth goals. Trained cross-functional teams with clear procedural documentation to promote operational efficacy and eliminate single points of failure. Focused on identifying and nurturing individual team members' strengths to foster personal and professional growth.

Championed Global Employee Resource Groups to enhance diversity, equity, and inclusion by promoting exceptional cross-cultural talent. 01/2003 – 01/2010 Support Manager, Hospice Brazos Valley La Grange, TX Successfully expanded the reach of Hospice Brazos Valley by establishing a new branch office in La Grange, TX.

Achieved profitability within 11 months of opening the new location. EDUCATION

1983 – 1987 Texas A&M University

Bachelor of Arts, English

1990 – 1992 Texas A&M University

Master of Arts, English

SKILLS

• E-Commerce

• Budget Management

• WordPress

• Tableau

• Looker

• Microsoft Suite

• Cost-Benefit Analysis / Reporting / KPIs

• Contracts

• Content Management

• Talent Management

• Operations Management

• Cross-functional Team Leadership

• Administration

• Consulting

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