Customer-Focused Front Desk Professional
Resume:
Chijiuche Egbuziem
Upland, CA *****
******@*****.***
Professional Summary
Motivated, detail-oriented, customer-focused front desk assistant with experience in hybrid work environments. Skilled in delivering exceptional customer service, managing inquiries with professionalism and accuracy, and supporting efficient office operations. Adept at collaborating with internal teams to ensure seamless communication and timely resolution of customer needs. Committed to upholding service standards and contributing positively to team goals. Work Experience
Front Desk Representative/ Office Assistant
Transamerica Financial Advisors-Rancho Cucamonga, CA May 2024 to Present
• Managed appointment scheduling and maintained organized calendars.
• Handled client communications via phone and email, ensuring excellent customer service.
• Assisted in office operations, ensuring a professional and welcoming environment.
• Delivered excellent customer service by responding to inquiries related to insurance policies, billing, and endorsements with accuracy and professionalism.
• Assisted policyholders, brokers, and other stakeholders by providing clear and courteous information and support.
• Processed policy changes and endorsements in accordance with company guidelines and ensured timely updates.
• Collaborated with underwriting, claims, and billing departments to resolve customer issues efficiently and support smooth workflows.
• Worked as the bridge between clients and insurance company and provided excellent service.!
• Maintained accurate records of all customer interactions in the system to ensure clear documentation.
• Adhered to company procedures and compliance standards while consistently upholding service quality.
• Participated in training sessions and team meetings to stay updated on product knowledge and procedural changes.
• Contributed to a positive team environment by sharing feedback and supporting team goals. Optometric Assistant
Hofacre Optometric, Chino Hills-San Dimas, CA
January 2025 to June 2025
· Conduct contact lens training sessions, ensuring patients understand proper lens care and handling.
· Perform front desk administrative duties, including answering phones, booking appointments, and checking in patients.
· Verify and process vision insurance claims, ensuring accurate billing and reimbursement.
· Maintain patient flow efficiency by preparing exam rooms and pretesting patients before doctor evaluations.
· Ensure a clean and organized clinic environment to enhance the patient experience. Medical Assistant (Overseas)
Eye Connection-Abia State, Nigeria
August 2023 to November 2023
· Assisted in patient care and preparation for eye examinations.
· Maintained accurate medical records and supported healthcare professionals in administrative and clinical tasks.
· Ensured a clean and organized work environment for optimal patient experience. Additional Information
· Dedicated nursing student balancing work and studies to achieve professional and personal goals.
· Passionate about continuous learning, patient care, and optometric services.
· Experience managing myopia, amblyopia, and astigmatism, providing a personal understanding of vision health.
Education
Nursing (Bachelor’s)
West Coast University
June 2024 to Present
High school diploma
Bishop Okoye Spiritan Secondary School-Oyigbo, Rivers State, Nigeria. September 2014 to September 2020
High school diploma or GED
Skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Electronic Medical Records (EMR) systems
• Ability to multi-task in fast-paced healthcare environments
• Customer support ticket management
• Skilled in contact lens training and patient education
• Client interaction via phone calls
• Medical office experience
• Phone communication
• Word processing
• Multi-line phone systems
• Microsoft Word
• Administrative experience
• Call center
• Patient interaction
• Organizational skills
• Windows
• Insurance Verification
• Typing
• Empathy
• Microsoft Outlook
• Medical terminology
• Electronic health records (EHR) management
• Computer skills
• Record keeping
• Detail-oriented with strong problem-solving skills
• Productivity software
• Excellent verbal and written communication
• Proficient in patient scheduling and administrative tasks
• Office experience
• Attention to detail
• Front desk
• Interpersonal skills
• Client email correspondence
• Live chat
• Microsoft Office
• English
• HIPAA
• Computer operation
• Microsoft Outlook Calendar
• Time management
• Microsoft Excel
• Research
• Computer literacy
• Strong knowledge of vision insurance processing (VSP, Spectera, EyeMed, etc)
• Customer support
• Customer service
• Data entry
• Managing patient records
• Appointment scheduling
• Experience in optical frame fitting, lens selection, and dispensing
• Patient Care
• Clerical experience
• Medical documentation
Certifications and Licenses
BLS Certification
Driver's License
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