Valet Operations Supervisor and Leader
Resume:
Associate of Applied Business
- Hospitaliy Management
Ferris State University
Big Rapids, MI
Dynamic Valet Parking Supervisor with a track record of optimizing operations and enhancing guest interactions. Recognized for effective communication and strong leadership abilities, consistently delivering exceptional service and fostering a positive team environment. Valet Parking Supervisor
Encore service group Grand Rapids, Michigan
SHAY SEES ”
CONTACT
**********@*****.***
Grand Rapids, MI 49501
EDUCATION AND
TRAINING
SUMMARY
SKILLS
• Valet operations
• Team leadership
• Customer service
• Event coordination
• Safety protocols
• Quality assurance
• Relationship building
• Staff training and development
• Problem-solving capacity
• Multitasking proficiency
• Team coordination
• Strong communication skills
• Time management
EXPERIENCE
Greeted guests and answered questions about valet
service, directions and local attractions.
•
Coordinated valet service for large groups and
special events to ensure efficient operations.
•
Motivated team to deliver exceptional service while maintaining high standards of safety and efficiency.
•
Implemented efficient time management strategies
to enhance service delivery and reduce guest wait
times.
•
08/2022 - 03/2025
10/2020 - 02/2022
Valet Operations manager
Ellis Parking Grand Rapids, Michigan
Front Desk Agent
Holiday Inn Express Hotel Big Rapids, Michigan
Customer Service Representative
Mister Car Wash Wyoming, Michigan
Resolved guests' problems with valet service to
maintain brand loyalty and minimize disruptions.
•
Addressed problems head-on and worked with
customers, personnel and supervisors to resolve
concerns.
•
Served as an ambassador for the organization,
representing it in a positive light at all times.
•
Provided leadership, insight and mentoring to
newly hired employees to supply knowledge of
various company programs.
•
Supervised day-to-day workflow of employees in
order to maximize productivity and maintain quality standards.
•
Utilized proper safety protocols when operating
motor vehicles or handling customer belongings.
•
Prepared staff work schedules and assigned team
members to specific duties.
•
Monitored and improved efficiency of processes,
team performance, and customer service.
•
Provided information about hotel amenities,
services, and local attractions.
•
Resolved customer complaints promptly and
courteously.
•
Engaged with guests to ensure satisfaction and
address any concerns promptly.
•
Prioritized tasks effectively to ensure timely
check-in and check-out processes.
•
Answered phones, responded to inquiries, and took
messages.
•
Provided excellent customer service while
upholding company policies.
•
05/2017 - 08/2021
08/2020 - 10/2020
03/2016 - 05/2017
Prep Line Cook
Cascade hills country club Grand Rapids, Michigan Cashier
Arby's wyoming, Michigan
Engaged in conversation with customers to
understand needs, resolve issues and answer
product questions.
•
Promoted high customer satisfaction by resolving
problems with knowledgeable and friendly service.
•
Developed strong relationships with customers by
providing personalized assistance and support.
•
Assisted with menu item preparation including
chopping vegetables, marinating meats and
preparing sauces.
•
Prepared dishes in a fast-paced environment,
working with teammates to maintain a high
customer satisfaction rate.
•
Maintained a clean and sanitary work area by
adhering to all safety standards.
•
• This was a seasonal position.
Delivered high level of customer service to patrons using active listening and engagement skills.
•
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale
system.
•
Built and maintained productive relationships with employees.
•
Contact this candidate