Customer Service Leader with Remote-Ready Focus
Resume:
Lora Grossi
SALES MANAGER
Details
** ********** **, **** ********, United States
lora .grossi70 @gmail .com
Skills
Time Management
Leadership
Customer Service
Visual Merchandising
Marketing Campaigns
Customer Relationship Management
Sales Training
Customer Satisfaction
Inventory Management
Profile
Results-driven Sales Manager with over 20 years extensive experience in retail management and customer engagement. Proven expertise in enhancing customer satisfaction and driving sales through strategic marketing and effective team leadership. Skilled in optimizing operations and inventory management to maximize profitability. Demonstrated ability to foster strong customer relationships and develop high-performing teams to achieve business objectives. Committed to delivering exceptional results and elevating the retail experience.
Employment History
Clinic Manager at Ideal Image, Attleboro
SEPTEMBER 2024 — OCTOBER 2025
•Drive daily operations and service excellence at Ideal Image clinic location.
•Conduct in-clinic sales consultations to enhance client engagement and loyalty.
•Motivate and lead a high-performing team of medical professionals and client service staff.
•Oversee local marketing initiatives to boost clinic visibility and sales performance.
•Serve as the primary key holder and liaison with local facilities, procurement, and education vendors.
Experience Manager at Ulta Beauty, Smithfield
MAY 2023 — SEPTEMBER 2024
•Lead high-performing team to enhance guest experiences and boost sales growth.
•Oversee salon services, boutique operations, and retail sales.
•Ensure compliance with company standards and policies.
•Develop and implement effective sales training programs to elevate team performance.
•Optimize inventory management to maximize profitability and minimize waste.
Sales Manager at T-Mobile US Inc, Johnston
MARCH 2008 — MAY 2023
•Enhanced product presentations and advertising collateral to boost sales
•Utilized Practices and Observation guides to improve customer experience post-Sprint T-Mobile merger
•Conducted on-site product demonstrations, addressing concerns and highlighting features
•Expanded business profits through networking and implementing marketing campaigns
•Fostered customer relationships, boosted satisfaction ratings, and resolved concerns
•Developed strategic sales training programs to elevate team performance
•Analyzed sales metrics to identify growth opportunities and optimize strategies
•Implemented innovative merchandising techniques to enhance product visibility.
Area Manager at Motherhood Maternity
JUNE 1999 — FEBRUARY 2020
•Boosted financial performance through strategic analysis and targeted enhancements.
•Improved employee retention via effective training and motivation tactics.
•Monitored inventory closely to minimize shrinkage and optimize operations.
•Led operations, including budgeting, strategy development, and community outreach.
•Established and executed marketing campaigns to increase brand visibility.
Store Manager at The Limited, Waterford CT
MARCH 1998 — JUNE 1999
•Enhanced shopping experiences and boosted revenue through customer engagement.
•Led store meetings to strategize promotions and manage inventory effectively.
•Developed employee training programs to elevate performance and operational efficiency.
•Oversaw daily operations, ensuring compliance and effective inventory management.
•Analyzed sales data to optimize staffing and scheduling based on customer demand.
Sales Manager at Garden Botanika Inc, Taunton MA
FEBRUARY 1994 — MARCH 1998
•Enhanced merchandising and promotional strategies to increase customer engagement and drive sales.
•Coordinated weekly conferences to align on sales and customer service objectives.
•Monitored employee performance, addressed issues, and improved efficiency to meet productivity targets.
•Trained team members in effective sales techniques and operational strategies.
•Analyzed market trends and customer feedback to refine marketing initiatives.
Education
High School Diploma,
JUNE 1989
Cosmetology license, Davies Vocational, Lincoln Rhode Island
SEPTEMBER 1989 — JANUARY 1990
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