Administrative Leader with Compliance Knowledge
Resume:
Heather Palmer
Springfield IL 62707
*********@*****.***
Skills
Organized professional. A responsible leader who is accountable for their actions. Open minded and willing to learn from others. Very organized and tech savvy. Very familiar with Illinois Labor Laws, COBRA, FMLA, ADA, EEO, DOT, and OSHA
Education
Moberly Area Community College, Mexico, MO
2020-2022
Western Governors University Online
2024-present
Experience
Grand Lodge of Illinois, Springfield, IL – IMCAP Coordinator
July 2024 to Present
Provided comprehensive administrative support to the Executive Director, ensuring efficient daily operations of IMCAP programs and initiatives.
Managed intake of all initial phone and email requests; delegated inquiries to appropriate staff or forwarded IMOS-related calls to the designated coordinator.
Processed and tracked one-time payments and financial transactions for IMCAP.
Prepared reviewed, and submitted case files for monthly Board of Directors meetings.
Oversaw community-focused initiatives including Bikes for Books, Grief Support, and Lodge Programs, Coordinating logistics and reporting outcomes.
Administered Educational Grants, Vocational Training Grants, and Scholarships awards, ensuring compliance with organizational guidelines.
Scanned, organized and delegated new applications in accordance with executive direction.
Managed all incoming mail and maintained accurate records and documentation for program operations.
Trains and supervises case managers and handles disciplinary actions given by Director.
Tracks case manager’s hours and reports weekly time to Controller.
Watts Copy Systems, Springfield, IL – Administration Associate
January 2024 to July 2025
Manages daily administrative tasks, including scheduling appointments, coordinating meetings, and handling correspondence.
Assists in the preparation of reports, presentations, and data analysis for senior management.
Maintains office supplies and equipment, ensuring adequate stock levels and functionality.
Responds to inquiries from clients, vendors, and internal teams in a timely and professional manner.
Posts up to 500 invoices daily
Memorial Health Systems, Springfield, IL – Cardiac Unit Secretary
January 2023 – January 2024
Managed patient admissions, transfers, and discharges efficiently, ensuring accurate documentation and compliance with hospital protocols.
Coordinated with nursing staff and physicians to schedule procedures, tests, and consultations for patients.
Maintained and updated electronic health records (EHR) with patient information, treatment plans, and medication administration records.
Facilitated communication between healthcare providers, patients, and their families to ensure a smooth care experience.
Handled phone calls, inquiries, and requests from patients, families, and medical staff promptly and professionally.
Organized and maintained unit supplies, equipment, and patient charts to support seamless operations.
Managed case reviews for unit nurses
Evicore Health, Remote- PAC Case Administrator
June 2022 – January 2023
Processed applications for home health care via phone and online system
Managed online workflow Utilized Webex database
Transcribed orders to initiate healthcare claims through data entry
Utilized general knowledge of medical terminology and ICD-10 coding
Green Releaf, Mexico MO - Manager
June 2020 – June 2022
Provided excellent customer service by greeting and assisting customers, and responding to customer inquiries and complaints
Monitored sales activities to ensure that customers receive satisfactory service and quality goods
Processed employee payroll, employee hiring and training, employee discipline including dismissal
Planned and prepared work schedules and kept records of employees' work schedules and timecards
Provided guidance to employees regarding benefits eligibility and enrollment
Maintained accurate employee records and ensured compliance with relevant employment laws and regulations
AT&T, Springfield IL – Marketing Support Specialist/Labor Relations
May 1995 – March 2019
Managed budget, finances, and marketing
Mediated employee relations
Provided guidance to employees regarding benefits eligibility and enrollment
Conferred with customers via telephone or in person to provide information about products or services, entered orders, canceled accounts, obtained details of complaints
Reconciled bills, collections, claims, past due accounts and invoices
Managed Customer Accounts, customer interactions, detailed inquiries, determined charges
Referred unresolved customer grievances to designated departments for further investigation
Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Exchanged merchandise, refunded money and adjusted bills
Filed and maintained records
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