Versatile Customer Service and Training Professional

Gloria H. Bowman

**** ****** ****, ****** *******, Kentucky 41015

Phone 859-***-**** e-mail: ***********@*****.***

Objective

My objective is to use my experience and trainings to set goals in the position that I hold and transfer my experience and trainings to reach goals set for the position.

Experience

Verifier Agent – RDI Marketing

Oct 30, 2023 - June 16 2025

●Placed calls to insurance policy holders to verify information on the policy applications

●Recall when information does not provide information needed

Early Childhood Trainer

2010 – present

Provide high quality training to the community and child care providers.

Train in areas of Safety, Emergency response, Curriculum, Management of classroom, etc.

Support system for out child care providers.

Provide assistance when needed in buying proper equipment and furniture for centers.

Transit Authority of Northern Kentucky

2012 – 2017

Provide information referring to transit schedule, route and general customer service.

Ambassador for the area cities and business, providing tour information, and location and best transportation to each business.

Obtained concerns and suggestions from the public to improve the service given by the transit authority.

All other general office tasks that was needed.

Supervisor – Trainer – Human Resources

2003 – 2012 Children Inc., Covington, Kentucky

Supervised approximately 11 after school sites, all sites have obtained their 2 STAR rating with the state of Kentucky.

On the job training, this is to help my staff grow to their highest potential, model and mentor to best practice.

Payroll, attendance, keeping all sites covered to the acquired ratio laid out by the state licensing division.

Also, played a large role in the hiring process, such as interviewing, payroll, and training information.

Supervisor – Fingerprint team

2001 - 2003 Delta Global Services, Atlanta, Georgia

Supervised a team of five, successfully completed 80,000 finger prints for Delta Airlines. This was required after September 11, 2001

Responsible for all travel arrangements, scheduling, training, attendance, etc. Was able to stay with in budget but still able to provide nice accommodations for my team.

Responsible for transmitting completed finger prints to the TSA

Responsible for supervising and maintaining the security of all inbound aircraft to the Cincinnati Airport. This was after the fingerprint detail had been completed.

Human Resource Administrator/Telephone Administrator

1994 - 2001 Levi Strauss & Company, Hebron, Kentucky

Responsible for hiring and interviewing, along with partnership with hiring manager.

Responsible for processing grievances

Responsible for planning and organizing all social and business functions.

Responsible for implementing and organizing of policy and procedures for the receptionist duties. Operation of the telephone system.

Support for the telephone system

Police Officer/Communications Officer

1978 - 1990 Kenton County Police Department, Independence, Kentucky

Park Hills Police Department, Park Hills, Kentucky

Serve and Protect the community

Prepared and conducted all reports and investigations.

Operated NCIC & LINK computers. State and Federal Level

Education

Northern Kentucky University, Highland Heights, Kentucky

Eastern Kentucky University, Richmond, Kentucky

1978 - 1994

Associated in Law Enforcement

Commonwealth Certificated, Early Childhood

Child Development Associate CDA

Directors Credential, State of Kentucky

Trainers Credential, State of Kentucky in June 2010

Interests

Learning everything that is needed to perform my job to the best of my ability. I enjoy training and motivating others to do their best in their field’

References

Provide upon request

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