Collections Specialist with Client-Focused Acumen

Rebecca Merritt

Experienced Collections professional with excellent customer service skills. Demonstrated multi-tasking ability as well as supporting multiple executives in a fast-paced environment. Accustomed to rigid deadlines and high-pressure situations. Able to synthesize large quantities of information to clearly articulate a message. Also efficient in various computer applications (Microsoft Word and Excel). Work Experience

Exposure Control Advisor

November 2020—September 2025

World Fuel Services-Miami Florida (remote)

• Shut off and restore fuel services to clients with returned payments and delinquent accounts.

• Processed credit card payments for delinquent corporate accounts.

• Processed payment for Canadian fuel accounts

• Held weekly finance meetings for growth and reflection on over 200 corporate accounts Collections Specialist

The Law Office of Berman and Rabin P A - Overland Park, KS November 2020 to November 2021

• Collect delinquent accounts with local banks and vehicle loans. Collector

Alliance Data - Lenexa, KS

June 2017 to October 2020

• Collected payments, offered settlements as well as processed payment plans on credit card accounts for Comenity and Comenity Capital Bank.

Collector

The CBE Companies - Overland Park, KS

July 2015 to March 2018 (worked concurrently at this role while at Alliance Data)

• Collector on Capitol One credit card accounts.

Finance Escalations Manager, NCO Financial Services NCO Financial Services - Overland Park, KS

November 2009 to May 2015

• Took possession over employees’ escalated calls from customers.

• Assisted with starting and stopping service on delinquent cell phone accounts.

• Verified through check systems payments made over the phone and via the internet. Collector

Bank of America Credit Cards, Encore Receivable Management - Overland Park, KS 2005 to 2009

• Took inbound as well as made outbound calls to bring credit card accounts current for Bank of America.

• Produced new credit card accounts for customers. Loss Prevention Specialist

Disney Direct Marketing - Overland Park, KS

2003 to 2005

• Assisted with verification of international ordering and payment placement.

• Assisted customers with a variety of services Disney online offers. Customer Service Rep Lead

Caremark RX Services - Lees Summit, MO

2001 to 2003

• Assisted customers as well as pharmacists with prescription transactions through mail order as well as retail stores.

• Educate customers on benefits and limits per plan. Certified Nursing Assistant

Heartland Home Health and Hospice

1999 to 2001

Secretary of Sales

Lewis and Sons Bedding Co - Kansas City, MO

1994 to 2000

• Keep records of all transactions and delivery orders. Assisted with sales as well as warranty information for furniture sales.

Certified Nursing Aide

Lee Summit Hospital - Lee Summit, MO

1998 to 1998

Education

Missouri Career Center - Center, Kansas, US

2001 to 2003

High School Diploma

Raytown High School - Raytown, MO

August 1994 to May 1998

Nursing Aide Certification

Joe Herndon Technical School

Truman Medical Center - Center, Kansas – LPN Program

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