Patient Care & Administrative Specialist

Sarita Bell-Kendall

Fredericksburg, Va –571-***-****- ******.*********@*****.***

Professional Summary

Dependable and adaptable Healthcare Professional with 23 years of experience in patient care and customer service. Adept at providing patient-centered care. Collaborating with interdisciplinary teams to deliver personal care to caseload of patients at Consumer Direct Network. Skilled in telephone etiquette with a proven history of handling numerous incoming customer inquiries. An expert in medical terminology with 10 years' experience facilitating communication between patients and healthcare providers. Work Experience

About Women OB-Gyn- Stafford

Patient Relations Coordinator 2023- Present

Schedule, cancel, and re-schedule patient appointments and/or consultations Handle incoming referral request from patients and physicians Verify Insurance

Use of Emr, Veradigm

Mary Washington Healthcare

Physical Therapy Receptionist 2018-2023

Use of Epic, Emr

Schedule, cancel, and re-schedule patient appointments and/or consultations Assist therapist with patient care.

Verify Insurance

Kaiser Permanente

Patient care Coordinator 2011-2018

Schedule, cancel, and re-schedule patient appointments and/or consultations Collecting copays that are due at time of visit

Attending UBT meetings and Eh&S Meetings

Union board

Adler Center for Women’s Health

Medical Assistant 2011- 2013

Assisted doctor with various procedures, including venipunctures, vital signs and injections, specimen collection

Performed entry of patient information, scheudling appts Processed patient medical records, medical billing, Coordinated with hospitals in addition to coordinating with test labs Fairfax County Courthouse

Administrative Assistant 2008-2011

Attended meeting in order to record minutes. Compiled, transcribed and distributed minutes of meetings

Coordinated and directed office services, such as records and budget preparation, personnel, and housekeeping in order to aid executives: and greeted visitors and determined whether they should be given access

Opened, sorted and distributed mail and correspondence, including faxes and email prepared agendas and made arrangements for committee, board and other meetings Prepared invoices, reports, memos, letters, financial statements and other documents. Use of word processing, spreadsheet, database, and/or presentation software. Education

High School Diploma- Garfield High School

Associate Degree of Applied Health Science- Stradford University Associate Degree Business Administration- Strayer University

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