Administrative & Operations Leader, Remote Expert

IAN G.R. MCGILL

TORRANCE, CA (Local to Torrance, Carson, Redondo Beach, Long Beach) 209-***-**** ***********@*****.***

ADMINISTRATIVE & OPERATIONS SPECIALIST

Seeking Career in the South Bay Area Proven Remote Work Expert Google Data Analytics Certified

PROFESSIONAL SUMMARY

Data-driven Administrative and Operations leader with 25+ years of experience managing complex office systems, executive support, and multi-disciplinary team coordination. Proven ability to optimize administrative workflows, streamline operations, and drive organizational efficiency across non-profit, healthcare, and retail sectors. Highly proficient in remote administration, compliance, scheduling, and leveraging the Google Data Analytics Certificate to inform process improvement decisions. Ready to transition immediately to a full-time career in the South Bay area.

CORE SKILLS & TECHNICAL PROFICIENCY

Administrative & Operations Data & Systems Leadership & Training Executive-Level Support Google Data Analytics Team Leadership (15+ Employees)

Project & Event Coordination Microsoft Office Suite

(Expert)

Staff Training & Mentorship

Vendor & Contract

Management

G-Suite / Google

Workspace

Process Optimization

Scheduling & Payroll Internal Database

Management

Client & Customer Relations

Compliance &

Documentation

Data Visualization Concepts Workplace Safety Protocols PROFESSIONAL EXPERIENCE

Administrative Assistant, Lighthouse of the Valley Stockton, CA (Remote Administration Focus) March 2022 – Present

● Provided high-level administrative support, managing sensitive calendars, high-priority correspondence, and confidential data for multi-building executive leadership.

● Increased organizational efficiency by streamlining event coordination workflows, reducing planning turnaround times by over 30% for large community and virtual programs.

● Coordinated end-to-end logistics for major annual events (500+ attendees), including scheduling, budget tracking, contract negotiation, and vendor communications.

● Maintained internal membership databases and leveraged data tracking to support district-wide strategic initiatives and ensure communication alignment between staff and leadership.

Operations Manager / Associate Trainer, Panera Bread Stockton, CA August 2016 – November 2021 (Multiple Terms)

● Supervised the daily operations of a high-volume restaurant, directly leading and mentoring teams of up to 15 employees to ensure service and operational excellence.

● Oversaw critical administrative functions, including bi-weekly payroll submission, employee scheduling, inventory management, and strict compliance documentation.

● Trained and coached new hires in service procedures and company standards, contributing to improved retention and consistently higher customer satisfaction scores.

● Developed and implemented new service procedure updates that significantly reduced customer complaints and increased order accuracy across all shifts. Regional Member Services, Kaiser Foundation Health Plan Stockton, CA February 2004 – March 2013

● Delivered exceptional front-line member support for a regional healthcare network, expertly managing complex inquiries and issue resolution via multiple communication channels.

● Conducted detailed contract research and documentation to ensure 100% compliance with healthcare regulations and accurate billing processes.

● Partnered with cross-regional departments to streamline member documentation and service delivery processes, leading to improved system clarity and efficiency.

● Received the prestigious Kaiser Permanente Workplace Safety Award for excellence in service and strict adherence to organizational safety standards. ENTREPRENEURIAL & DIGITAL CONTENT MANAGEMENT Self-Employed February 2013

– August 2016; 2023–Present

● Managed all operational, sales, and marketing strategies for a self-published, 8-module online course (Master Summary of Music Fundamentals™).

● Built and maintained a customer base through proactive digital promotion and content management across social platforms (Instagram, Facebook, YouTube). CERTIFICATIONS & EDUCATION

● Google Data Analytics Certificate – Coursera / Google

● Leadership & Team Management Training – Panera Bread (Internal)

● Christian Life College 2000

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