IT Network & Systems Specialist Resume Title

Liban Farah

CELL: 206-***-****

Email: ************@*****.***

Objective:

Innovative, results driven to achieve success in the Information Technology Field. Skillful in understanding network designs, system analysis, and implementation of solutions. Committed to success while achieving revenue, cost, productivity, and goals. An effective problem solver and communicator who is willing to match skills with organization requirements

Technical Skills:

Core Competencies

•DNS, DHCP, TCP/IP, PC repair, Windows & Linux Servers, Network Routing, Windows 7

•Experimented the role of implementing use of Active Directory in projects (Education Experience)

•Service now ticketing systems, Salesforce platform

•Optimized the change management process to expedite the minor requests process and expedite the way we implement those change requests to our production environment for the applications we support

Troubleshooting issues when testing software for Wifi and Bluetooth connectivity (professional experience)

Computer networking effective in operational development functions (education experience)

Create procedure template for the PC to use for upgrade and installation process (education experience)

Project Management and planning development to include resource, task, timeline, and coordination of projects (education experience)

Education

•Central Washington University - BAS - Information Technology & Administrative Management 2017 -with classes is SQL

•Renton Technical College - AAS/Certificate in Computer Networking - 2013

•Lindbergh High School - High School Diploma - 2009

Work Experience

Wipro (Microsoft)

Data Center/ Server Networking

June 2024 – November 2024

Deployment and Support:

Deploy, configure, and test MS-owned devices; collaborate on partner device support.

Perform daily checks to ensure equipment readiness and reset.

Report on operational health of onsite environments.

Provide technical support during MS customer engagements.

Implement and support Content Management Systems (e.g., Stratos, FourWinds).

Operational Alignment:

- Align support and documentation with IES Playbook/processes.

- Triage AV-related technical issues; collaborate with AV vendors to resolve problems

Sound Transit

Security Officer

August 2023 - Sep 2024

Making checkpoint check-ins,

observing, documenting, and reporting, and

enforcing laws and policies as directed.

Providing customer service,

observing and reporting on operability of vertical conveyances

Intervening to terminate action potentially injurious to persons or property, ability to recognize and appropriately respond to persons in crisis

Responding to sick or injured persons,

responding to safety hazards, equipment malfunctions such as with escalators, liquid spills, and other maintenance related issues.

Responding to events that may require partial or full evacuations, responding to mass casualty incidents (MCI) and deploying MCI equipment as needed.

Observing, documenting, and reporting,

monitoring video and alarms.

Enforcing laws and policies as directed, and

collaborating with other security officers, law enforcement and emergency services.

Regal Logistics

Systems Administrator

Mar 2023 to Aug 2023

- Manage IT systems that include Windows Server and client operating systems

- Active Directory and related services, Office 365/Exchange Online and OnPrem Server, end user hardware (printers, desktops, scanners, mobile phones, etc.), and PowerShell automation of routine operations.

- Responds promptly to alerts and end-user issues, is courteous and knowledgeable, and adheres to departmental standards.

- Supports end-user operating systems, enterprise business applications, and miscellaneous software applications.

Microsoft (Allyis)

Azure DevOps

July 2022 - May 2023

•Supporting large and complex geographically distributed enterprise environments with 1000+

•Windows System Administration, Certificates, PKI, DNS, Networking, Virtualization, PowerShell scripting.

•OS Internals concepts, load balancing, geo redundancy, CDN and VPN technologies

•Scope a customer issue by collecting the relevant facts and investigate the problem by doing own research and by involving other teams as needed.

•Consult and collaborate with immediate peers or colleagues around the world and with management and engineering to resolve service issues.

•Act internally as a customer advocate.

•Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.

•Advise customers on how to gain additional value from their Microsoft products.

•Documenting technical work and research to help colleagues, improve the product, and improve the support experience.

•Maintaining a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations

Microsoft (Mindtree)

Azure Cloud Engineer

February 2021 – June 2022

•Experience in Windows OS & Azure IaaS services.

•Understanding of Virtualization concepts and virtual system administration.

•Experience with Hyper-V configuration and administration.

•Azure Platform Virtual machines deployment and configuration knowledge.

•Experience in Azure Storage Page Blobs, File shares, Managed Disks and Disk Encryption Familiarity with development: tools, language, process, methods, troubleshooting.

•Familiarity with Active Directory, DNS, DHCP, NAT and basic Azure Networking concepts.

•Familiarity on Availability Sets, Availability Zones and VM Scale sets.

•Deploying new Virtual Machines, Virtual disk management issues, troubleshooting VM issues for Microsoft Enterprise Clients.

•Working with product engineers to resolve operations issues, create bug fixes and patches.

•Resolving and escalating Classic and New portal issues and Role Based Access control (RBAC).

•Configuration and support of ARM Resources like VM, Storage, NSG, VNET and extensions.

•Collecting Guest OS logs and investigate the intermittent issues like unexpected reboots and deployment and configuration failures issues.

•Operational issues such as deployment, provisioning, deprovisioning, updating, deleting, performance related to storage and VM Availability issues such as unexpected VM restarts, failure to start, stop, or restart a VM, unable to RDP/SSH to a VM and ASM to ARM migrations including service impacting events (outages) impacting Virtual Machines

Dell EMC

Technical Support Engineer

Jan 2019 – June 2022

•Provide technical support to field support personnel, Dell customers and Dell distributors.

•Develop resolutions to problems of limited scope and follows standard practices and procedures.

•Work closely with customers to resolve technical issues on various information systems and

•information storage platforms. These issues can include any or all of the following components:

•Operating Systems (UNIX, Windows, and/or VMS), Networking (Ethernet, Fibre Channel, iSCSI),

•Storage Area Networks, Network Attached Storage, and Databases (SQL) – relational and hierarchical.

•Provide necessary follow-up with customers and Customer Service Management to ensure the issue is satisfactorily resolved

Tommy Bahama

Technical Support Analyst

November 2017 – April 2018

•Provide remote technical assistance over the phone during and beyond regular business hours.

•Supports end-user operating systems, enterprise business applications, and miscellaneous software applications.

•Supports end-user computing platforms, mobile devices, printing and miscellaneous hardware.

•Researches and troubleshoots end-user issues and provides documented solutions to those issues.

•Serves as the primary technical contact for a respective business site and acts as the IT liaison to other departments (or vendors).

•Responds promptly to alerts and end-user issues, is courteous and knowledgeable, and adheres to departmental standards.

Continuant

Tier 1 Technician

October 2016 - August 2017

•Troubleshooting PBX Systems (Avaya, Nortel, Siemens)

oInternal employees desktop support regarding Linux, MAC

oMAC users regarding SMC, software, peripherals

•Troubleshoot the customers’ onsite server to determine network or related errors or outage issues

oRelated issues with Outlook, help desk, firewall, printer, file sharing responsibilities

•Support customers with troubleshooting telecommunication and network concerns and related configuration resolution

oCreating event management in Outlook, configuring exchange server, communicating with Lync with onsite support.

•Point of escalation for the customer service team, working alongside technicians and engineers to resolve customer incidents and outages.

oData researching regarding customer PBX systems for mitigation purposes

•Tracking service requirements and outcomes for further analysis to define future SLAs.

•Creating open line of communication for customers to address unknown issues to further resolve extended issues.

oAble to breakdown technical information to further explain in non-technical terms to customer

oSupport enterprise customers by monitoring and responding to customer needs.

oKeep track of all project details and deliverable in Team Foundation Server. Improve processes to reduce spending and increase productivity. Provide key change management and release management metrics to upper management. Host weekly PM meetings with upper management

Physio Control

Network Engineer Intern

June 2015 – August 2015

•Identify and document network configuration including wireless infrastructure.

•Creation of testing procedures to ensure smooth interoperability of products.

•Document findings, road blocks, and potential mitigations for successful integration solutions.

•Test and document system behavior, performance, and security concerns.

•Able to multitask to be effective integral part of the team.

oConfiguring and supporting desktops, laptops, virtual workstations, mobile phones, and miscellaneous devices

•Responsible for maintaining all inventory used for the projects.

oManaging and developing a standardized Work Intake Process across multiple organizations including Business and Supply Chain Systems and Product Systems

References

•Jared Mcneily- Supervisor at Continuant. Email: ******@**********.***

•Mark Killebrew - Mentor at Physio Control. Email: ****.*******@*******.***

Contact this candidate