Operations & Customer Service Leader
Resume:
Serenity Lowrey
Rock Springs, WY *****
**************@*****.***
Professional Summary
Results-driven customer service professional with 12 years of frontline experience and 4 years in management roles. Skilled in team leadership, performance coaching, and operational improvement. Known for delivering high-quality customer experiences while motivating teams to meet and exceed goals.
Authorized to work in the US for any employer
Work Experience
Property Manager
NLR Property Management-Rock Springs, WY
November 2024 to November 2025
At NLR Management I managed 3 properties. One in Rock Springs, Green River, and Marbleton Wyoming. I was trained to expertise in lease negotiation, financial reporting, and maintain a sustainable management role. All of our Wyoming team would attend team meetings weekly to cover our progress. We had to check in with maintenance to make sure they are doing their jobs up to par. Let them know if you need something too priority. Schedule times for showings, call vendors, go to for evictions, and communicate with lawyers. We also had to deliver notices for late rent or violations, increase property occupancy, ect.
Office Manager
True Care Movers-Rock Springs, WY
February 2022 to November 2024
As a office manager/ cleaning manager for True Care Movers and Deep Cleaning. The work duties include handling the books, filing, answering the business phone 24/7 not at a desk. Was given the company cell phone to take home and answer, schedule jobs, confirm appointments, schedule interviews, send the schedule to employees. I was also required to hire, train, make the schedule, file, do the quick books, bring checks to shop, take trucks to get maintenanced, and I do all deep clean jobs as well. Front Desk Receptionist
Holiday Inn-Rock Springs, WY
November 2021 to February 2022
The job duties in this position include greeting customers that leave and walk in the hotel. Check customers in and out of there rooms. Make reservations. File complaints, fix issues, organize billing. Etc Claims Service Specialist Call Center
Allstate Insurance-Cheyenne, WY
November 2019 to November 2021
This was a remote position for filing insurance claims, in a call center. Daily tasks included answering all calls in the que, filing claims and calls inquiring on their claim. There are times there are deaths, or their cars are totalled which is never easy and you really need to have strong empathy skills. There are times when it was slow they would put certain people on outbound which means you make calls to customers to close claims as quick as possible.
Direct Support Professional
Community Entry Services-Riverton, WY
September 2017 to January 2019
This position consisted of training clients to work, handle money, professionalism, and daily duties. The main work goal was to see clients achieve their long term goals. Whether that be getting a job or getting a job to support themselves and get a house of their own. Many of the clients succeeded. Sales Associate
Walmart-Riverton, WY
February 2014 to September 2017
I worked at Walmart for 3 years as an Electronics Sales Associate/ photo lab associate. My job taught me so much about electronics. By the time I left, I knew everything there was to know in the electronics department and photo lab. I loved helping customers find exactly what they need and helping them with any questions they had.
Education
Criminal Justice (Some college)
Western Wyoming Community College-Rock Springs, WY August 2016 to May 2017
High school
Riverton High School-Riverton, WY
August 2012 to May 2016
Skills
• Rental history checks
• Windows
• Cleaning
• Customer support
• Cash register
• Office management
• Microsoft Powerpoint
• QuickBooks
• Income verification
• Microsoft Excel
• Accounts payable
• Office experience
• Interviewing
• Management
• Rent calculation
• Data entry in Excel
• Commercial Cleaning
• Working with people with disabilities
• Property management - Property management experience (1-2 years)
• Organizational skills
• LIHTC
• Preparing month-to-month leases
• Appointment scheduling
• Typing
• Direct sales
• Microsoft Office
• File organization
• Recruiting
• Preparing sublease agreements
• Customer Service
• Microsoft Word
• Tenant identity verification
• Tenant criminal history checks
• Section 8
• Lease or rental agreement management
• Account management
• Cash handling
• Manager experience
• Call Center
• Team motivation (leadership skill)
• Driving
• Communication skills
• Leadership
• Microsoft Outlook
• Supervising experience
• Contracts
• Tenant credit checks
• Rent adjustment
• Microsoft Teams
• Hiring
Languages
• English
Certifications and Licenses
Driver's License
November 2023 to August 2028
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