Operations Leader and Team Builder

Lisa Wright

Pompano Beach, FL ***** 954-***-****

****.**********@*****.***

PROFESSIONAL

SUMMARY

Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment. Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Diligent Customer Service Skills with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

SKILLS • Leadership and team building • Employee motivation

• Team development • Sales development

• Sales leadership • Budgeting and finance

• Training and coaching • Sales training

• Sales process optimization • Staff training

• Advertising and marketing • Goal attainment

• Customer service and retention • Verbal and written communication

• Goals and performance • Performance management

• Rapport and relationship building • Sales strategy development

• Sales planning • Sales reporting

L W

• Sales team training • Customer service

• Retail operations • Store organization

• Time management • Team building and leadership

• Store opening and closing • Attention to detail

• Store operations • Stock management

• Team management • POS systems

• Hiring and training • Loss prevention

• Sales growth • Issue resolution

• Motivational techniques

WORK HISTORY GENERAL SALES MANAGER 01/2006 to CURRENT Marine Van Lines 5571 University Dr Coral Springs, Fl.33060

• Led sales strategies to enhance revenue growth and market share. Developed and implemented training programs for sales team performance improvement.

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Analyzed market trends to identify new opportunities and drive competitive advantage.

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Fostered relationships with key clients to ensure customer satisfaction and retention.

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Conducted regular performance reviews to assess team effectiveness and set goals.

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Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

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Handled customer relations issues, enabling quick resolution, and client satisfaction.

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Applied established sales techniques and persuasive communication skills to meet personal sales objectives.

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Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.

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Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.

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Developed a high-performing sales team through consistent coaching, training, and motivation techniques.

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Streamlined communication channels between sales, marketing, and customer service departments to ensure a cohesive approach to business development.

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• Upheld company policies and implemented standards fairly. Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.

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• Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.

• Maintained extensive knowledge of company products and services. Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

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Coached employees in successful selling methods and encouraged cross- selling to drive revenue.

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Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

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Prepared sales presentations for clients showing success and credibility of products.

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Resolved problems with high-profile customers to maintain relationships and increase return customer base.

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Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

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Achieved sales goals and service targets by cultivating and securing new customer relationships.

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Managed accounts to retain existing relationships and grow share of business.

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Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

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Streamlined sales processes using CRM systems for improved efficiency and tracking.

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Mentored junior staff, enhancing their skills in negotiation and customer engagement.

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ASSISTANT STORE MANAGER 05/1996 to 01/2006

Walmart SuperCenter Baltimore, MD/Boca Raton,FL

Ran staff of approximately 50 employees between hardware, paint, electrical, plumbing and the entire front end

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Developed employee schedules, aligning staffing with peak business hours for operational efficiency.

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Collaborated with upper management on strategic initiatives to improve store profitability.

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Resolved customer complaints effectively, fostering a positive shopping experience and loyalty.

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Conducted regular audits of store compliance with safety protocols and merchandising standards.

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Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

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Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

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Rotated merchandise and displays to feature new products and promotions.

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Led daily store operations, ensuring adherence to company policies and procedures.

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Trained and mentored staff, enhancing team performance and customer service standards.

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Implemented inventory management strategies, optimizing stock levels and reducing waste.

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Analyzed sales reports, identifying trends to inform product placement and promotions.

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Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

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Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

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Walked through store areas to identify and proactively resolve issues negatively impacting operations.

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Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

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Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

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Created and maintained safe and secure work environments for employees.

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Processed payments for credit and debit cards and returned proper change for cash transactions.

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Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

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Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

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Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

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Maintained positive customer relationships by responding quickly to customer service inquiries.

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Provided weekly work schedules to employees to accommodate business demands and vacation requests.

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• Reconciled daily sales transactions to balance and log day-to-day revenue. Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

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Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

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Increased employee retention, training staff in effective customer service techniques and product knowledge.

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Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.

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Analyzed customer feedback and implemented strategies to improve customer experience.

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Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.

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Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.

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Provided support to store manager in budgeting processes, helping maintain financial stability for the business.

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Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.

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Developed and maintained strong relationships with vendors to facilitate timely product delivery.

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Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

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• Assisted in recruiting, hiring and training of team members. Trained and guided team members to maintain high productivity and performance metrics.

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Scheduled employees for shifts, taking into account customer traffic and employee strengths.

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Interacted well with customers to build connections and nurture relationships.

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• Monitored daily cash discrepancies, inventory shrinkage and drive-off. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

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Supervised creation of exciting merchandise displays to catch attention of store customers.

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Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

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Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

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Implemented business strategies, increasing revenue, and effectively targeting new markets.

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Negotiated price and service with customers and vendors to decrease expenses and increase profit.

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Reduced operational risks while organizing data to forecast performance trends.

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ASSISTANT STORE MANAGER 02/1990 to 05/1996

Lowes Home Center Baltimore, MD

* Led a team of about 40 employees. Supervised Front-end was the main focus of my daily routine

Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

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Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.

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Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.

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Led daily store operations to ensure exceptional customer service and efficient workflow.

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Developed and implemented training programs for new staff to enhance team performance.

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Streamlined scheduling processes, ensuring adequate staffing during peak hours for improved service delivery.

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Established team priorities, maintained schedules and monitored performance.

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Evaluated employee performance and conveyed constructive feedback to improve skills.

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Resolved customer complaints effectively, enhancing overall satisfaction and loyalty rates.

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Conducted regular audits of store standards, maintaining compliance with corporate policies and procedures.

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Improved customer satisfaction by providing exceptional service and promptly addressing concerns.

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Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

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Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

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Assisted in organizing and overseeing assignments to drive operational excellence.

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Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

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Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

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Successfully managed budgets and allocated resources to maximize productivity and profitability.

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Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

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Identified and communicated customer needs to supply chain capacity and quality teams.

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Leveraged data and analytics to make informed decisions and drive business improvements.

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• Developed detailed plans based on broad guidance and direction. Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

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• Launched quality assurance practices for each phase of development

• Managed senior-level personnel working in marketing and sales capacities. Set aggressive targets for employees to drive company success and strengthen motivation.

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Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

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Collaborated with the Front Store Manager to develop successful marketing campaigns and promotional events.

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Provided support during peak hours, ensuring smooth operation of registers and reduced wait times for customers.

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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

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Boosted store sales by developing and implementing effective merchandising strategies.

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Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

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Walked through store areas to identify and proactively resolve issues negatively impacting operations.

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• Reconciled daily sales transactions to balance and log day-to-day revenue. Scheduled employees for shifts, taking into account customer traffic and employee strengths.

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Reduced operational risks while organizing data to forecast performance trends.

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ASSISTANT STORE MANAGER 12/1986 to 02/1990

Home Depot Baltimore, MD

Led daily store operations, ensuring adherence to company policies and procedures.

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Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

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• Reported issues to higher management with great detail. Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

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Maintained a clean and organized store environment for enhanced customer experience.

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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

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Collaborated with the Front Store Manager to develop successful marketing campaigns and promotional events.

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Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

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Oversaw daily store operations, ensuring compliance with company policies and procedures.

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Coordinated scheduling of staff to align with peak business hours, improving service quality.

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Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.

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Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.

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Enhanced employee performance through regular coaching, training, and constructive feedback sessions.

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Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.

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• Analyzed sales data to identify trends and recommend adjustments in product offerings.

Implemented inventory management systems to optimize stock levels and reduce waste.

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Facilitated team meetings to communicate goals, updates, and performance feedback effectively.

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EDUCATION Associate of Arts Business Management 06/1986 ECC, Essex, MD

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