MSW student with case managing experience

Natalie Rodriguez

347-***-**** • ******@***.*** • Queens, New York

EDUCATION

New York University Silver School of Social Work New York, NY Master of Social Work May 2027

Queens College Queens, NY

Bachelor of Arts in Sociology May 2022

Minor: Urban Studies

SOCIAL WORK EXPERIENCE .

International High School at Union Square New York, NY Clinical Social Work Intern Sep 2025 – Present

● Provide group therapy, individual counseling, and family counseling to a caseload of 13 students from 9th-12th grade using Cognitive Behavioral Therapy, Humanistic Counseling, and Person in Environment Theory to promote overall success and provide a safety net to students and families

● Refer students to public programs, therapy, medical services, and extracurricular programs based on clients specific needs

● Prioritizing students’ social emotional wellness, promotes trauma-informed and culturally responsive practices, and supports newcomers as they navigate and adjustment, identity development, and access to resources for academic and personal success

● Establish Safety Plans for at risk students as suicide prevention Catholic Charities Queens, NY

Case Manager II Aug 2023 – Nov 2023

● Provided case management services, assessment and intake of participants to determine eligibility for services, including walk-in inquiries, conduct pre-screenings and provide brief advice and full services.

● Established and maintained case records ensuring all relevant case information was documented on our case files and corresponding databases

● Created and maintained Progress Notes as detailed and concise as possible with relevant information, follow ups, and accomplishments to make sure each client had an up to date plan tailored to their case to ensure maximum productivity

Community Housing Innovations New York, NY

Bilingual Family Case Manager Dec 2022 – Aug 2023

● Managed a caseload of 23 family units, with some cases involving up to 6 members.

● Responsible for conducting weekly follow-ups with families. Each case load had children ranging in age from infants up to 21 years old, requiring tailored approaches to meet the diverse needs for each family member.

● Collaborated with service providers, including social workers, paralegals, educational specialists, academic advisors, and therapists to help families resolve issues such as immigration and citizenship issues, transportation services to children, school transfers, and ESL/ELL and IEP curriculum as needed, secure public benefits and donations, pursue employment opportunities, and achieve independence, educational goals, and long-term stability.

● Took lead in designing personalized resource pamphlets to ensure continued enrollment and participation in public benefits (HRA, SNAP, etc.) and service linkages to community-based organizations for clients based on their cultural backgrounds and specific needs.

● Wrote petitions to advocate for my clients if necessary. Successfully granted reasonable accommodation requests through professional determination further proving that professional solidarity exists within my vocation.

New Immigrant Community Empowerment Queens, NY

Executive Administrative Assistant Jan 2020 - Jan 2022

● Worked in organizational and programmatic roles with supervisors across programs such as: organizing community events, preparing reimbursement checks for staff, processing invoices to vendors, sending out letters to donors, engaging in meetings with financial advisors, processing employee timesheets, maintaining employee files, leading mail distribution projects and general administrative support as ordered by the director.

● Handled and managed confidential documents such as grants, checks, reimbursement checks, invoices, financial records, timesheets, and employee documentation while ensuring both physical and electronic filing systems were maintained and improved.

PREVIOUS EXPERIENCE .

RAEL Fire Protection New York, NY

Operations Coordinator Dec 2023 – Sep 2025

● Invoicing and Billing: Create, process, and mail out invoices for services rendered, ensuring accuracy and timely submission for client billing.

● Schedule Management: Responsible for managing and coordinating the daily schedules of two technicians, ensuring efficient use of time and resources. Fully accountable for maintaining and organizing their calendars for maximum company revenue

● Work Order Management : creating work orders, updating, and assigning tasks to technicians, ensuring proper documentation and completion of each service request.

● Client Communication: Serve as the main point of contact for clients, providing updates, addressing inquiries, resolving issues, and ensuring customer satisfaction with services.

● Data Entry and Reporting: responsible for maintaining accurate records of service activities and generating regular reports on technician performance, project status, and invoicing updates. Also responsible for organizing and filing inventory.

● Administrative: Assist director with calendar management, meeting preparation, project coordination, among other administrative duties.

Elite Body Sculpture New York, NY

Patient Concierge Jan 2022 – Nov 2022

● Responsible for running concierge services in a luxurious plastic surgery facility such as handling accurate online transactions, cash payments, and checks, providing individual treatment plans for patients, gracefully assisting patients through telecommunications at high volumes, and assisting managers and surgeons upon request to ensure a smooth workflow.

Dynamic Physical Therapy Queens, NY

Medical Secretary Aug 2018- Jan 2020

● Performed bookkeeping duties such as credits or collections, prepared and sent financial statements or bills, processed medical payments and co-pays for patients and checked eligibility and benefits verification for treatments and procedures with insurance representatives.

● Aided therapists by performing ultrasounds on patients, preparing cervical and lumbar packs, and other PTA responsibilities while handling front desk responsibilities such as scheduling, faxing, and answering phone calls from patients and insurance representatives.

● Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Skills and Languages

● Fluent in Spanish and English

● Proficiency in MS Outlook, Word, Excel, Power Point, Zoom, Salesforce, and DSS CARES

● Case Assessment

● Advocacy

● Community Engagement

● Client Outreach

● Letter Preparation

● Project Management

● Data Base Management

Certifications & Training

● New York State's Opioid Overdose Prevention Program Certificate

● HIPPA Compliance Certification

● Case Management Essentials for Shelter Workers Part 1: Interviewing & Goal Setting Training sponsored by the New York State Office of Temporary and Disability Assistance

● Case Management Essentials for Shelter Workers Part 2: Documentation Training sponsored by the New York State Office of Temporary and Disability Assistance

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