Multi-Skilled Supervisor with Customer Focus

Marie Enriquez

347-***-**** ****************@*****.*** The Bronx, NY 10469

SUMMARY

Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. SKILLS

Inventory Control

Staff Discipline

Training and Development

Training and Mentoring

Team Building

EXPERIENCE

Supervisor, Super fresh supermarket, February 2018-Current The Bronx, NY

Resolved customer complaints in a timely manner while ensuring customer satisfaction. Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary. Performed monthly inventory checks to ensure sufficient stock levels for all products. Ensured compliance with workplace safety regulations by providing training sessions for all staff members.

Directed and supervised team of 9 employees in daily operations.. HHA, ABC Health Services, September 2004-January 2018 The Bronx, NY

Assisted with personal care activities, such as bathing, dressing and grooming. Provided companionship and monitored health condition of clients. Transported clients to doctor appointments and social events. Clerical Assistant, Office of children's and family services, August 1999-December 2000 Buffalo, NY

Greeted visitors and customers in a friendly, professional manner. Assisted with filing documents and maintaining records. Answered phone calls and directed them to the appropriate personnel. Managed incoming and outgoing mail correspondence. EDUCATION AND TRAINING

Ramona Mendoza Santos, Guayama PR May 1997

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