Operations and Project Lead in Airline Guest Services

Pat Walker

**** ******* **

Hurst Texas *****

Qualification Summary:

* ***** ** *********** ** managing projects and initiatives relating to recommendation of passengers. My duties was determining appropriate routing for each flights, implementing and coordinating with the team members place to work in the recommendation department. Monitor project activities and make improvements and taking corrective action when problems arise. Participates in weekly meeting with other airlines exchange ideals on what will help when rerouting passengers.

Experience:

Leave Associate Dallas, Texas

Southwest Airlines May 2006 – July 2019

The task of a Leave Associate is to review applications for eligibility for FMLA or Medical leave of absence. This entails verifying that any application forms have been filled out correctly and checking the information on the forms for accuracy. This may require a leave associate to follow up with applicants a number of times. Source of Support

Support the front line team member with system, ticketing and gate problems. Assist reservation and other department with problem customers reservation. Corrected customers hotel reservations when they booked it with there flight. Customer Service Supervisor DFW, Texas

Service Air July 2005 – February 2006

Super daily flights operation out of the DFW airport. Assisting in ticketing counter, and at the departure gate. Daily scheduling, close out and bank reconciliations. Train new hires, and kept employees current on new computer applications. Customer Service Supervisor DFW, Texas

Atlantic Southeast Airlines September 2000 – February 2005 Supervise, manage and customer service agents daily. Scheduling of agents assign duties, process employees time sheets, station daily closeout and bank reconciliations. Agent’s monthly evaluations, mentoring and coaching. Supervisor the nightly Irregular Operation. Human Resource Generalist Ft Worth, Texas

Sabre Inc September 1998 – August 2000

Process, facilitate and coordinate all new hire orientation. Administrator for company benefits and compliance forms. Maintain, update and organize company literature. Archive employee information in the database. Counsel employees for MLA, disability and OJI. Process all employees ID”s and security badges. Problems solving and analytical skills.

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Education: Southwest People Manager 101 and 201, Word, Excel, and Powerpoint AIU February 2003 – 2004 Business Management and Marketing. UTA Continual Education 2003 - 2004