Compassionate Medical Support Specialist and Admin Assistant
Resume:
July **** to Present
Brooke Webster
Greenwood, IN 46142
+1-404-***-**** • ***************@******.***
Objective
Compassionate and detail-oriented medical professional with experience in clinical environments, aiming to provide excellent patient care while supporting physicians and healthcare teams in delivering safe and effective treatment. Work Experience
Housekeeping
Country Side Meadows-Avon, IN
Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment
Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction
Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedules
Implemented efficient cleaning techniques to maximize productivity while maintaining high quality standards
Assisted in training new housekeeping staff members on proper cleaning techniques and hotel policies
Managed inventory of cleaning supplies and submitted purchase orders as needed to maintain adequate stock levels
Health Insurance Representative
Anthem Blue Cross BlueShield-Indianapolis, IN
Support clients submitting claims for insurance policies Explain to clients what the policy covers/does not cover Handle irate customers, trying to de-escalate issues to retain customers Deliver high-quality customer service via email support platform ensuring top level service to continue corporate growth
Update company’s data base with new customer information and manage data retrieval of current customers, accurately and in a timely fashion Utilize problem-solving skills to resolve customer issues and enhancing service levels
Express compassion and empathy while developing strategic solutions for solving problems and addressing unsatisfactory customer experiences Maintain a detailed delivery calendar to coordinate schedules and June 2019 to October 2020
August 2016 to July 2019
October 2014 to June 2019
August 2006 to December 2010
appointments
Store Manager
Victoria's Secret-Greenwood, IN
Served 150+ customers per shift
Organized inventory of 175+ items, reducing stocking delays Maintained robust knowledge of product catalog, and promptly directed customers in a courteous manner to items for which they were seeking Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases Assisted team members when necessary in handling cash registers, organizing inventory room, labelling products, unloading merchandise, and cleaning up
Lead Teacher
Kids R Kids Learning Academies-Duluth, GA
Substantial experience working with young children in a learning environment
Strong understanding of early childhood learning concepts and methodologies
Impressive ability to motivate engage and encourage students Familiar with state accreditation standards
Outstanding ability to communicate with parents and children Ability to lift approximately 40 pounds as required Medical Receptionist
Duluth, GA
Greeting patients and visitors in a friendly and professional manner Answering phone calls and scheduling appointments
Responding to patient inquiries in a timely manner Assisting with medical records management and filing References
Education
High school diploma
Faith High School - 01-Loganville, GA
Other Activities
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