Resident Services & Leasing Professional

SHEMEKA HILL

Madison, WI

Phone: 608-***-****

Email: *************@*****.***

PROFESSIONAL SUMMARY

Dedicated and service driven professional with strong experience supporting residents, resolving concerns, and delivering high quality customer care. Known for building positive relationships, managing high volume inquiries, and maintaining accurate documentation. Brings strong communication, problem solving, and organizational skills, supported by real estate and notary certifications and a solid academic background.

PROFESSIONAL EXPERIENCE

Leasing Consultant

The Scion Group 01/2025 – Present

• Support residents with day to day needs, providing quick, friendly, and solution focused service

• Resolve resident concerns by identifying issues, offering clear guidance, and ensuring timely follow up

• Assist residents with maintenance requests and coordinate communication with service teams

• Build positive relationships to promote resident satisfaction and retention

• Guide prospective residents through tours, applications, and move in processes

• Maintain accurate records, documentation, and communication logs

• Collaborate with property management to improve community experience and address recurring issues

EDUCATION

Bachelor of Science

Grand Canyon University

Associate Degree

University of Phoenix

CERTIFICATIONS

• Real Estate Certification — Earned 05/2016

• Notary Public — National Notary Association

SKILLS

• Resident Support & Customer Service

• Conflict Resolution & Problem Solving

• Leasing & Application Processing

• Communication & Relationship Building

• Documentation & Record Management

• Time Management & Organization

• Remote Friendly: Email, Chat, Phone Support

• Microsoft Office & Property Management Systems

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