Reliable Remote Customer Service Professional

Taylor A. Smith

Melbourne, FL

321-***-**** ️ ******************@*****.***

Professional Summary

Remote-ready customer service professional with 7+ years of experience supporting customers in fast-paced, high-volume environments. Proven ability to handle inquiries, resolve issues, process transactions accurately, and maintain professionalism under pressure. Strong communicator with experience using computer systems, documenting interactions, and following structured procedures. Seeking a stable daytime remote customer support role. Core Skills

● Customer Service (Phone, In-Person, Email)

● Call Handling & Issue Resolution

● Conflict De-escalation

● Scheduling & Coordination

● Data Entry & Documentation

● Transaction Processing

● Multitasking in High-Volume Environments

● Time Management & Reliability

● Team Collaboration

● Computer Skills (Microsoft Word, Excel, PowerPoint)

● Remote Tools: Zoom, Teams, Google Workspace

Professional Experience

Front End Supervisor, Lowe’s Home Improvement — Melbourne, FL (January 2024 – Present) Provided front-line customer support for transactions, returns, and account inquiries in a high-volume retail environment

Resolved customer concerns and escalations professionally while maintaining company policies Accurately processed cash, credit, and debit transactions Maintained accurate records and balanced cash drawers Collaborated with team members to ensure efficient daily operations and positive customer experiences

Safety Coach / Bartender, Lumberjacks Axe House — Melbourne, FL (December 2022 – January 2024)

Delivered clear instructions and customer guidance while enforcing safety protocols Managed multiple customer interactions simultaneously in a fast-paced setting Maintained composure under pressure during high-volume periods Conducted routine equipment and facility checks and documented safety concerns Kitchen Manager, The BierGarten — Melbourne, FL (July 2022 – December 2022) Oversaw daily operations including scheduling, inventory tracking, and order coordination Maintained accurate inventory records and managed supply ordering Enforced sanitation, safety, and procedural compliance Communicated clearly with team members to ensure smooth operations Customer Service Desk Clerk, Costco Wholesale — Melbourne, FL (December 2021 – July 2022) Assisted members with account inquiries, returns, deliveries, and bulk purchases Processed transactions accurately for individual and business accounts Documented customer interactions and followed established service procedures Collaborated with team members to maintain an organized and customer-focused environment Customer Service Associate / Equipment Operator, Lowe’s Home Improvement — Indian Harbor Beach, FL (July 2020 – August 2021)

Provided personalized customer assistance and product guidance Supported scheduling and coordination for freight and inventory operations Maintained accurate inventory records and merchandising standards Assistant Store Manager, Firehouse Subs — Melbourne, FL (February 2016 – December 2017) Supervised daily operations, staff scheduling, and customer service standards Managed cash handling, deposits, and transaction accuracy Coordinated catering orders and customer requests

Trained team members on service procedures and compliance Education

High School Diploma, Merritt Island High School / South Area Adult Education Technical Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Web-based systems and POS platforms

Remote Readiness

Personal laptop

Reliable internet connection

Quiet workspace

Available for consistent daytime schedules

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