Customer Service Leader with Operational Expertise

Jaylyn Peoples

***************@*****.*** 205-***-**** Raleigh, NC

SUMMARY

Accomplished Customer Service Representative with over a decade of experience, adept in data-driven productivity improvements and cross-departmental coordination. Expertise in operational systems, process optimization, and infrastructure management, seeking a managerial role. Education in Business Management complements extensive background in promoting company policy and operations.

WORK EXPERIENCE

NRTC Raleigh, NC

Customer Service Representative 2023 - 2025

Assisted in providing technology solutions to more than 1,500 electrical and telecommunication members to bring all the advantages of the internet and electrical services to remote areas.

Provided assistance in signing up customers for telecom services to ensure they chose the best plan for their budget and needs.

Informed potential customers of pricing and packages offered through various affiliates in areas where communication services can be limited.

Responsible for informing customers of the benefits and opportunities as well as, the ease that home telecommunications could afford them in everyday life.

Provided customers with billing explanations regarding over 20 different affiliates with various credit and billing practices.

Globe Initiatives, LLC Raleigh, NC

Analysis Coordinator 2012 - 2023

Provided routing information for technicians to complete work orders in a timely manner ensuring our clients’ needs were met.

Liaison between Globe Initiatives and industry contacts including real estate agents, brokers, and banking executives.

Continually followed and interpreted shop drawings, plans, and manufacturer’s specifications for materials.

Analyzed photos of work performed by our crews while providing feedback to management on critical details of each project.

Fred Anderson Toyota/Scion Raleigh, NC

Service Coordinator 2010 - 2012

Created service appointments for customers at the allotted date and time per sales agreement.

Provided insight and possible answers for any service-related issues that should arise on the vehicle.

Assisted technicians with any prior problems relating to the vehicle’s history if previously owned.

Presented prepared estimates by assembling and displaying numerical and descriptive information.

Processed orders for any parts needed for the customer’s vehicle and expedited the process for any parts on backorder.

Maintained contact and relationships with private individuals and other organizations.

Identified labor, material, and time requirements.

Sprint Raleigh, NC

Customer Service Representative 2008 - 2010

Assisted with technical support for Sprint mobile devices.

Discussed information about billing and coverage areas for all devices.

Fostered client relationships through tailored engagement programs, enhancing customer loyalty and brand reputation.

Contributed to marketing strategy by studying economic indicators, tracking changes in supply and demand, identifying customers and their current and future needs, and monitored ordering for replacement devices.

EDUCATION

Wake Tech Comm. College

Major: Business A.S. 2014.

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