Sales Support Coordinator
Resume:
Sales Support Coordinator
Paycor, Remote July ***2 -
Coordinate adoption and rollout of sales support tools and resources, ensuring sales teams are equipped and aligned with business objectives.
Maintain content systems and databases, ensuring all sales and marketing materials are up-to-date, accurate, and accessible.
Support training readiness programs by organizing logistics, scheduling, and preparing training materials. Track and generate reports on sales activity, customer feedback, and pending issues to identify opportunities for process improvement.
Collaborate with cross-functional teams (sales, marketing, finance, and operations) to streamline processes and resolve escalations.
Enter and troubleshoot client cases, coordinating across multiple departments to resolve issues efficiently.
Prepare presentations and updates for sales meetings, providing insight into performance trends and customer needs.
Assist in the development and execution of enablement initiatives designed to increase sales productivity and improve customer experience.
Sale Development Representative
Instacart, Raleigh, NC March 2021 - April 2022
Built and managed an accurate sales pipeline to maintain a high volume of activity. Directed customer leads to the connections department for further assistance. Utilized Salesforce and SalesLoft to manage sensitive client information and update existing and new client profiles.
Emailed important, relevant information regarding CPG Sales Data between 150 to 200 potential customers a day.
Generated 134 clients and secured over half a million in sales. Viewed as a top SDR and mentor by fellow SDRs and management alike. Attentively cold call and email to generate interest from prospects attained through marketing campaigns.
Writes high performing cadences utilized by the entire team; averages 39% open rate, 8% reply rate, and 6% meeting rate.
Included on every special project (library tool, sales training, SME), not only performing well on all projects but exceeding objectives and key results. Team Lead
Instacart, Raleigh, NC April 2019 - March 2021
Managed 7 Trainers and 70+ In-Store Shoppers over two store locations. Launched and managed in-store operations for 6+ locations in the NC region. Handled production duties including picking, packing, and delivering orders. Maintained and exceeded efficiency and quality metric targets consistently for stores under my supervision.
Build morale in-store and foster a collaborative, team-oriented work environment through positive reinforcement by using Instacart's core values.
Developed in-store shoppers, trainers, and shift leads who now hold higher positions, such as trainer and shift Lead titles.
Created, designed, and implemented new processes, as well as improvements to current processes, used both pod and regionally.
Partnered with the management team to coordinate onboarding processes. Interviewed candidates and conducted background checks and verification. Scan Coordinator and Vendor Receiver
Harris Teeter, Raleigh, NC May 2006 - July 2009
Assessed shelves in departments to determine which items to replenish or reorder. Planned and scheduled projects and directly performed installations. Updated manuals to reflect amending of rates, rules, or regulations. Verified incoming products and checked delivery totals to keep system records current and accurate. Provided excellent customer service to individuals requesting information in accordance with company guidelines.
Researched and obtained necessary documents for court subpoenas and law enforcement retrievals. Added, modified, and purged file entries.
Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
Address: Rocky Mount, NC 27801
************@*****.***
C O N T A C T M E A T
DAYNA
RANSON
Skills
Training development
New employee onboarding
Priority management
Operations management
Administration Management
Recruiting
Customer Support
Event/Training Logistics
Software
Google G Suite
MS Office Suite
Salesforce
Salesloft
Zoominfo
Workday
Okta
Power BI
Communication and collaboration
tools (Slack, Google Meets Teams,
Webex and Zoom)
Highly detail-oriented and proactive professional with over 5 years of experience in sales enablement, project coordination, and cross-functional support. Skilled in optimizing tools, coordinating readiness programs, and driving process improvements to enhance sales productivity and quality. Adept at collaborating with stakeholders, managing documentation, and leveraging CRM and content management systems. Known for strong organizational skills, problem-solving ability, and the capacity to thrive in fast- paced, evolving environments. Positive, adaptable, and committed to meeting deadlines while managing multiple priorities independently or collaboratively. O B J E C T I V E
E D U C A T I O N
C E R T I F I C A T I O N S
E N L O E H I G H S C H O O L
R A L E I G H, N C
1 9 9 7
A G I L E L E A D E R S H I P
P R I N C I P L E S A N D
P R A C T I C E S
E D X
2 0 2 0
Senior Service Representative
Nabisco, Raleigh NC August 2002 -May 2006
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers. Evaluated account and service histories to identify trends, using data to mitigate future issues. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes. Responded to customer requests for products, services and company information.
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