Remote Customer Support Specialist with 30+ Years Experience

CASTLE ROCK, CO • *************@*****.*** • 303-***-****

SHELLEY LAWVER

PROFESSIONAL SUMMARY

Detailoriented and reliable professional with 30+ years of experience supporting highvolume operations, managing complex requests, and delivering exceptional service to internal and external stakeholders. Known for strong communication, accuracy, and the ability to work independently while maintaining professionalism in fastpaced environments. Adept at resolving issues, managing multiple priorities, and using technology to document, track, and complete tasks efficiently. Seeking to bring strong customersupport, organizational, and problemsolving skills to a remote Inbound Call Support role with Wells Fargo.

EMPLOYMENT HISTORY

OPERATIONAL BUYER / PLANNERAug 2024 – September 2025

PhilipsColorado Springs, CO

Responded to urgent internal requests with professionalism, accuracy, and timely communication.

Resolved order, delivery, and supplier issues by researching root causes, coordinating solutions, and keeping stakeholders informed.

Managed highvolume inquiries from crossfunctional teams, ensuring clear communication and positive service experiences.

Documented actions, updates, and resolutions in ERP systems with strong attention to detail.

Maintained 98% ontime delivery performance through proactive followup and issue escalation.

PURCHASING MANAGERMar 2022 - Aug 2024

Jeffco Public SchoolsLakewood, CO

Supported administrators, faculty, and staff by answering questions, clarifying requirements, and guiding them through procurement processes.

Communicated complex information clearly to nontechnical stakeholders, ensuring understanding and satisfaction.

Handled sensitive or urgent requests with professionalism and calm problem solving.

Built strong relationships with district personnel and vendors through consistent, service oriented communication.

ASSET SPECIALISTJul 1995- Feb 2022

Arrow ElectronicsCentennial, CO

Managed high volume data and inquiries while maintaining accuracy and meeting deadlines.

Provided internal customer support to sales teams, suppliers, and operations partners.

Delivered Quarterly Business Reviews with clear communication and actionable insights.

Experienced with ERP systems for tracking, updating, and issue resolution; skills applicable to call-center documentation.

EDUCATION & CERTIFICATIONS

EDUCATION

Bachelor of Arts in Business Management & Psychology

Cornell CollegeMt. Vernon, IA

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

ERP Systems Proficiency: Oracle & SAP

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

ADDITIONAL INFORMATION

CAREER ACHIEVEMENTS

Arrow Electronics President's Club 2017 – Intel MVP

Arrow Electronics President's Club 2015 – Intel MVP

Intel Hall of Fame Award 2012

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