Remote Customer Service Professional Resume

Tracy Brooks

Email: **************@*****.***

Phone: 240-***-****

RE: Remote Customer Service/Call center representative

Hello,

I am contacting you to express my interest in the opportunity to work for your company as a remote customer service/call center representative. After reviewing the requirements of the position, I believe my qualifications are a great fit of the kind of candidate your company is looking for.

The value I will bring to your organization includes a strong skill set which I have developed through my experiences. I am well-versed in communication and problem solving. I have managed classrooms, overseen meetings, and I am a great listener.

I am excited to move ahead with an interview to discuss the possibility of joining your team. Please feel free to contact me for additional details of background or to schedule a time we can meet. I look forward to hearing from you.

Objective:

To secure a role in my community, that will allow me to utilize my work and life experience and employ my proven record of accomplishment of providing comprehensive educational and administrative support both internally and to the community at-large. To ensure high level service and minimize confusion while maintaining a safe, consistently effective, and efficiently managed front-office area that best supports the operations of the President's Office at Bowie State University.

Education:

Ashworth College (on line), Early Childhood Development (2017-2019)

Morgan State University, Baltimore, MD, Early Childhood Education (1999-2002)

Bowie High School, Bowie, MD – High School Diploma (graduated May 1999)

Experience:

Bet Yeladim Preschool, Columbia, MD – Director of Infants and Toddlers Room/Teacher - (July 2019- June 2024)

●Create and foster a safe, nurturing environment for students.

●Communicate daily with parents, administrators, staff, and students to facilitate and execute the ideal schedule and activities, reflective of the needs of the children and their families.

●Engage students in age-appropriate modes to encourage growth and development in a healthy, stimulating environment designed to optimize cognitive, social, and emotional progress.

Administrative Assistant / Front-desk Concierge – Brookdale Senior Living, Bowie, MD - ( March 2015- June 2019)

●Maintained the front office area, ensuring a professional and welcoming environment for visitors and staff.

●Updated and maintained internal and external contacts and distribution lists, ensuring accurate and up-to-date information.

●Organized and maintained databases and filing systems, facilitating efficient retrieval of information as needed.

●Sorted and distributed all incoming mail and packages, ensuring prompt delivery to the appropriate recipients.

●Assisted in ordering office supplies and equipment, monitoring inventory levels, and coordinating deliveries.

●Supported day-to-day office operations and tasks, demonstrating flexibility and adaptability in a fast-paced environment.

●Performed other related administrative duties as assigned, contributing to the overall efficiency and effectiveness of the Executive's Office.

ALSO FIND PLACES AND WAYS TO SHARE YOUR applicable skills.

Skills:

- Strong verbal and written communication skills, with a keen attention to detail and accuracy.

- Demonstrated commitment to excellence and outstanding customer service, consistently exceeding expectations.

- Ability to thrive in a fast-paced environment, managing multiple tasks and priorities with efficiency and professionalism.

- Exceptional interpersonal skills, with the ability to interact effectively with diverse campus constituencies, staff, and external stakeholders.

- Possess good judgment, discretion, and tact in handling sensitive matters and confidential information.

- Project a professional and polished image in representing the Office of the President, maintaining the highest standards of professionalism.

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