Detail-Oriented Customer Service & Cleaning Specialist
Resume:
Kimberly Hernandez
Phoenix, AZ *****
***********************@*****.***
Work Experience
Sales Associate
Paradies Lagardère-Phoenix, AZ
November 2024 to Present
Cleaning
Organizing
Stocking
Attending customers
Maitnance
ACE BUILDING MAINTENANCE-Glendale, AZ
April 2021 to November 2023
• Performed thorough cleaning and sanitization of assigned areas, including dusting, sweeping, mopping, and vacuuming
• Maintained high standards of cleanliness and hygiene in accordance with company policies and industry regulations
• Managed inventory of cleaning products and supplies, promptly restocking when necessary to avoid shortages
• Executed specialized cleaning procedures as required for specific areas such as kitchens, bathrooms, or medical facilities
Shift Leader
Big D Flooring Supply-Phoenix, AZ
August 2022 to October 2023
Made orders for customers
Mesmerized codes for products
Work on computer to complete orders
Customer Service Representative
Circle K-Phoenix, AZ
July 2022 to August 2023
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Upsold additional products or services to customers based on their needs and preferences
• Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
Education
12 grade
Alhambra High School-Phoenix, AZ
August 2014 to May 2018
Skills
• Inventory Control
• Data entry
• Phone etiquette
• Order Entry
• Bilingual
• English
• Staff training
• Microsoft Office
• Order Fulfillment
• Customer service
• Warehouse Experience
• Shipping & Receiving
• Merchandising
• Warehouse Management
Languages
• Spanish - Intermediate
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