Entry-Level Medical Billing & Coding Support Specialist
Resume:
CAROL HALEY
CANDLER, NC *****
carolhaley @att.net
Professional Summary
Highly organized, passionate, and competent professional with several years of experience in providing exceptional support and building strong customer relationships. Skilled in the areas of sales, risk assessment, record keeping and documentation, coordination and planning. Ability to work with a team using excellent critical thinking, organizational, analytical and interpersonal skills. Seeking an entry level position that will allow me the opportunity to utilize my knowledge acquired in the area of Medical Billing & Coding.
EXPERIENCE Customer Sales Representative, 2021-2025
The Biltmore Company – Asheville, NC
Developed and maintained strong customer relationships while delivering exemplary customer service
Analyzed customer data to identify potential sales opportunities
Offered alternative solutions to secure customer business and enhance engagement
Customer Greeter, 07/2021-11/2021
Regal Cinemas – Arden, NC
Greeted guests, assisted with ticket purchasing and informed guests of movie showtimes, discounts and loyalty program offers.
Operated the POS system to process ticket and concession sales, ensured transactions were completed accurately and promptly.
Collected and documented guests feedback to inform service improvements and staff training
Retail Customer Service Associate, 06/2021-11/2021
Sketchers Outlet Store – Asheville, NC
Developed strong relationships with customers to ensure their purchasing needs were met
Managed inventory for the store, ensuring accurate order fulfillment and addressing customer concerns
Processed cash and credit transactions efficiently, performed end-of-day accounting duties for the store
EDUCATION: Associates of Science Medical Billing & Coding, 2009
Anthem College, Phoenix, AZ
SKILLS: Conflict Resolution & Problem Solving; Active listening & Empathy; Multitasking & Time Management; Data Entry & Record Keeping; Team Collaboration & Leadership; Working Knowledge of MS Office
REFERENCES
Available upon request
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