Remote Customer Support & Client Relations Expert
Resume:
*************@*****.***
Wesson,Ms.
Donie Hartsook
CUSTOMER SUPPORT & CLIENT RELATIONS SPECIALIST
Customer Support & Client Relations Specialist with 20+ years of experience providing high-level service and operational management. Proven expert in managing professional client correspondence via phone and email, maintaining a 95% customer retention rate through effective conflict resolution and personalized service solutions. Tech-savvy professional proficient in Google Workspace and AI tools, dedicated to delivering clear, empathetic support in a remote environment.
REMOTE-READY SKILLS
Digital Literacy: Proficient in Microsoft Excel (Data Entry/Tracking), Square (Invoicing/POS), and PayPal (Business Payments)
Operations: Expert in complex scheduling, route optimization, and vendor management.
Communication: 20 years of professional client correspondence via email, phone, and text; expert in conflict resolution.
Self-Management: Highly disciplined and accustomed to managing a full business workload independently.
EDUCATION
Theodore High School
Theodore,Alabama
‘
WORK EXPERIENCE
Handy Maids Down South
March 2012 – present
Financial Administration: Independently managed all accounts receivable and payable using Square and PayPal, maintaining a 100% on-time collection rate for over a decade.
Database Management: Leveraged Excel build and maintain a database of 42 clients, tracking service frequency, specific job requirements, and supply inventory.
Customer Retention: Maintained a 95% customer retention rate by providing prompt professional responses to inquiries and personalized service solutions.
Logistics & Planning: Coordinated daily service schedules for residential and commercial accounts, ensuring maximum efficiency and reliability.
Problem Solving: Resolved all operational challenges independently, from scheduling conflicts to technical issues, without external supervision.
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