Certified Biller and Coder Specialist - Customer Support Pro

Jacqui (Ellie) Tyler

Fair Oaks, CA ***** 916-***-**** ***************@*****.*** WWW: LinkedIn.com/in/jacquitter-tyler WWW: Bold Profile

Dynamic Support Specialist with a proven track record at Adult Day Experiences, excelling in customer service and remote support. Adept at enhancing customer relationships and maintaining meticulous records, I leverage my strong communication skills to deliver exceptional support services, ensuring client satisfaction and fostering a positive environment.

• Customer service

• Remote support

• Support services

• Customer relationship management

• Recordkeeping skills

Provider, 10/2018 - Current

In Home Supportive Services – Sacramento, CA

• Assisted clients with daily activities to enhance engagement and social interaction.

• Provided technical support for software applications utilized in client management.

• Collaborated with team members to ensure a safe and supportive environment for participants.

• Conducted assessments to identify individual needs and preferences of clients.

• Documented client progress and feedback to improve service delivery and program effectiveness.

• Facilitated communication between clients, families, and healthcare providers to coordinate care plans.

• Implemented strategies to enhance participant satisfaction and retention rates within programs. Support Specialist, 11/2024 - 11/2025

Adult Day Experiences – Rocklin, CA

• Assisted clients with daily activities to enhance engagement and social interaction.

• Provided technical support for software applications utilized in client management.

• Collaborated with team members to ensure a safe and supportive environment for participants.

• Conducted assessments to identify individual needs and preferences of clients.

• Documented client progress and feedback to improve service delivery and program effectiveness. Professional Summary

Skills

Work History

• Facilitated communication between clients, families, and healthcare providers to coordinate care plans.

• Implemented strategies to enhance participant satisfaction and retention rates within programs. Recovery Advocate, 01/2024 - 10/2024

New Dawn Treatment Center – Roseville, CA

• Provided direct support to clients in recovery, fostering trust and communication.

• Facilitated group therapy sessions, enhancing peer interaction and shared experiences.

• Assisted clients in creating personalized recovery plans, promoting individual accountability.

• Monitored client progress regularly, adjusting support strategies as needed for effectiveness.

• Collaborated with multidisciplinary teams to coordinate comprehensive treatment approaches.

• Educated clients on coping strategies and relapse prevention techniques, reinforcing resilience.

• Maintained accurate documentation of client interactions and treatment updates for compliance.

• Advocated for client needs within the facility, ensuring access to necessary resources and services. Coordinated with external resources such as housing assistance programs, employment services, and medical providers to address all aspects of patient needs during recovery.

•

Ensured accurate documentation of patient progress, facilitating effective treatment adjustments and long- term success.

•

Organized recreational activities for residents that promoted social interaction and overall wellbeing during the recovery process.

•

Provided crisis intervention when necessary, calmly deescalating situations while prioritizing patient safety.

•

Established connections with local support networks and referral partners to broaden available resources for clients.

•

Reduced relapse rates by conducting regular follow-up meetings and maintaining open communication with patients and their families.

•

Recovery Specialist, 03/2023 - 12/2023

El Dorado Hills Psychiatric Facility Hospital – Placerville, CA

• Conducted patient assessments to identify needs and develop tailored recovery plans.

• Collaborated with multidisciplinary teams to ensure comprehensive treatment approaches for patients.

• Monitored patient progress and adjusted interventions based on ongoing evaluations.

• Implemented evidence-based practices to enhance patient engagement in recovery processes.

• Trained new staff on facility protocols and recovery-oriented practices to promote best outcomes.

• Developed documentation processes to improve accuracy of patient records and treatment plans.

• Maintained client confidentiality and adhered to HIPAA guidelines.

• Supported clients with compassionate, empathetic face-to-face counseling. Supported management in identifying opportunities for process improvement within the department''s operations.

•

Associate of Science: Medical Billing And Coding, 04/2023 Laurus College - Oxnard, CA

High School Diploma: Math English Science American History Algebra, 05/1988 Leesville High School - Leesville, LA

Education

Contact this candidate