Customer Service Professional with 6+ Years Experience
Resume:
Tia Washington
Athens, AL (Remote-Ready)
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https://www.linkedin.com/in/tia-washington-553071316 Objective
Dedicated and friendly professional with over 6 years of experience in customer service, data entry, and caregiving. Proven ability to handle fast-paced environments with professionalism, accuracy, and a calm attitude. Currently seeking a remote customer service or data entry role where I can contribute strong communication skills, attention to detail, and a commitment to excellent service.
Key Skills
- Customer Service (Phone, Chat, Email)
- Typing: 65+ WPM with 98% Accuracy
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace (Docs, Sheets, Gmail)
- CRM Systems & Data Entry
- Remote Tools: Zoom, Slack, Google Meet
- POS Systems & Cash Handling
- Empathy, Time Management, and Conflict Resolution Experience
Banquet Server
Hotel Capstone – Tuscaloosa, AL
Feb 2025 – Present
- Assist in preparing and serving food/beverages during high-volume events.
- Communicate clearly with guests and staff to ensure top-tier service.
- Adapt quickly to changing needs and event setups. Server
Bowlero Bowling Alley – Tuscaloosa, AL
Jan 2024 – July 2025
- Provided quick, efficient service in a busy entertainment environment.
- Took food and drink orders, managed payments, and ensured customer satisfaction.
- Balanced multiple tables and maintained accuracy under pressure. Server
BJ’s Restaurant & Brewhouse – Tuscaloosa, AL
Sept 2019 – Nov 2023
- Delivered exceptional guest experiences in a fast-paced setting.
- Processed orders/payments and resolved issues calmly and professionally.
- Mentored new team members and maintained clean, organized work areas. Customer Service Representative
Ollie’s Bargain Outlet – Tuscaloosa, AL
May 2019 – Aug 2019
- Assisted customers with purchases, returns, and product questions.
- Logged transactions and performed light data entry work.
- Maintained a helpful, respectful tone in all customer interactions. Caregiver
Right At Home – Tuscaloosa, AL
2021 – 2022
- Provided daily care and emotional support for an elderly family member.
- Maintained detailed care logs and communicated updates to relatives.
- Demonstrated patience, empathy, and strong personal responsibility. Other Service Industry Roles
Tuscaloosa, AL 2016 – 2019
- Supported food service and retail operations as cashier and hostess.
- Developed customer-facing experience and problem-solving skills. Education
Hillcrest High School – Tuscaloosa, AL
High School Diploma Graduated 2018
- Relevant Courses: Typing, Business Applications, Communication References
Available upon request.
Contact this candidate