Human Resources and Operations Leader

Christina Torres

*** ***** ***** **** ****** Falls, Texas 78654 Telephone: 281-***-**** ***********@*****.***

Highly responsible and talented Human Resource Representative with years of managerial experience

PROFESSIONAL HIGHLIGHTS

Demonstrated expertise in data entry, telephone support, scheduling, and event planning.

Able to handle simultaneous projects and meet deadlines effectively.

Quick learners adapt easily to new protocols and changing environments.

Able to complete multiple projects in a deadline environment.

EXPERIENCE

TitleMax (Houston, TX) 01/2024 Present

•Manage and exceed store performance objectives

•Lead, coach and mentor team members to grow store performance organically

•Train staff on policies, procedures and systems Train staff on opening and closing procedures for store

•Generate leads with local marketing campaigns

•Minimize risk by reviewing and evaluating client Joann documents per corporate quality standards

•Ensure quality customer experience by maintaining store appearance and utilizing marketing collateral

•Maintain and maximize team member schedules

•Participate in audits and compliance reviews as directed by corporate management

•Lead by example

Jamba Juice (Houston, TX) 06/2022 - 01/2024 General Manager 01/2019 10/2021, 01/2010 06/2014 and 01/2006 01/2007

•Provide managerial support with minimal or no supervision from district managers.

•Manage two store locations and employees, including Human Resources duties.

•Hiring, employee training, scheduling and new hire orientation.

•Maintain and update all vendor accounts, office files, and inventory control.

•Process Accounts Payable and Accounts Receivable. Managing cash positions throughout the store

•Training and developing your store associates to encourage internal promotion.

•Preparing food and beverage orders for customers

•Growing the store business by encouraging a positive and productive work environment

Starbucks (Houston, TX) 10/2021 - 05/2022 Store Manager

•Managing cash positions throughout the store

•Training and developing your store associates to encourage internal promotion

•Preparing food and beverage orders for customers

•Addressing customer concerns and ensuring guests are as happy as possible

•Growing the store business by encouraging a positive and productive work environment

Fiesta Toy (Vernon, California) 06/2017 - 01/2019 Sales

•Having the ability to network and build relationships with clients

•Contact new and existing customers

•Emphasize the features of products to highlight how they benefit the customer growth in their business • Be knowledgeable about the product

InTown Suites (Houston, TX) 06/2014 06/2017 General Manager

•Recruit, interview, hire, train, develop, and support all property staff.

•Responsible for office operation, including checking in and checking out guests, control of all money, and bookkeeping and payroll functions.

•Monitor competitors in their market. Drive sales through local marketing.

•Meet budgets through P & L analysis and effective cost and inventory control. Assists in the preparation of annual budgets. • Identify and manage repair and maintenance issues.

•Identify and assist with capital expenditure needs and projects.

•Develop expertise in computer operating systems.

•Effective oral communication skills with internal and external customers. Handle a wide variety of calls, identify service problems, initiate appropriate action, and resolve problems.

•Answer questions and resolve issues based on phone calls, emails, and internet inquiries from members and clients. Access information from a variety of Present systems and references. Focus on identifying problems and achieving the best solution.

University of Illinois (Chicago, IL) 06/2007 6/2009 Temp/ Human Resource Assistant/ Human Resource Representative

•Answers routine inquiries and performs public contact duties that require knowledge of established departmental procedures and familiarity with operations and programs within the department.

•Compose routine correspondence (such as register information, form letters, and human resource/payroll forms) that requires a knowledge of established departmental procedures, and file documents in departmental files (such as applicant files, employee files, benefit files, or audit files).

•Administers and/or monitors routine civil service examinations under direction.

•Performs routine entry, queries, maintenance, and updates to automated systems regarding employees (such as appointments, changes

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