Remote-Only Bilingual (English/Spanish) Professional Available Now
Resume:
Jasmin Domena
Actively Looking / Available Immediately
Melbourne Beach, FL 32951
*****************@***********.***
Authorized to work in the US for any employer
Work Experience
Staff Management
Best Bites Bistro - Minneapolis, MN
October 2017 to March 2018
Planning and overseeing operations for business, to make sure we are fully/appropriately staffed to cover business demands on floor and for everything to run smoothly. CSSR
Family Financial Centers - Lindenwold, NJ
2015 to September 2017
Responsibilities:
Open/Close store- documents validation- track and maintain accounts- make deposits, balance safe, open-close loans a/o accounts, conduct monetary transactions Youth/Student Counselor
Minneapolis Public Schools - Minneapolis, MN
February 2013 to May 2016
Responsibilities
Providing counseling services to teenager students, helping each student to improve his or her academic performance. Guiding older students towards a career suitable for them. Guiding and educating the parents on the issues faced by the child. Giving the child some mentally stimulating exercises to help them ease their minds. Working with family and teachers of the child. Spotting troubled teenagers and working closely with child and the parents before the problem gets out of hand. Service Center Rep
Foresters Life Ins. Co - Minneapolis, MN
July 2014 to October 2014
Temp Assignment/Evenings Part Time)
Responsibilities
Educating clients with accurate information about benefits and coverage details, quoting on additional services, resolution to inquiries and case management on grievances from clients/agents/internal/ external customers. All business contacts where handled a/o taken place via phone, written correspondence, web, fax, voice mail. No direct interaction or face to face service. Member Services Specialist
Member Services/State Public Programs - Minneapolis, MN January 2014 to June 2014
Responsibilities
Provide members with accurate information about benefits and coverage details, timely responses, resolution to inquiries, and informal grievances from members, authorized parties, county/state representatives and other internal/external customers. The customer contact takes place via phone, written correspondence, web, fax, voice mail, or face-to-face contact and is imperative to member retention.
Field Support Specialist
Bilingual - Minnetonka, MN
March 2012 to June 2013
Responsibilities
Support Case Manager (phone calls average 70-100+ per day, e-mails, entering billing, converting attachments, and reviewing reports) sent out letter/certified letters for appointment reminders, Maintain assigned state folders, Upload attachments and update all case changes. Enter new cases, Upload/ email any incoming faxes. Handle billing issues as I assisted customers. Conform with and abide by all regulatory guidance and internal policies & procedures. Contribute to department and organization special projects as assigned. Performs other duties as assigned.
CSSR
Wells Fargo - Minneapolis, MN
December 2010 to March 2013
Minneapolis, MN - December 2010 to March 2013
Responsibilities
Handling Customer Issues inbound/outbound calls, assisting in Sales, Clerical Tasks, Cashing Checks, Opening/Closing and Servicing Accounts. Handle Confidential Paperwork. Store Mgr.
Store Manager, Inventory Control, Merchandising, Schematics Reset Family Dollar - Minneapolis, MN
2008 to 2013
Minneapolis, MN - 2008 to 2013
Responsibilities
Opening/Closing Procedures, Store Ordering/Inventory Control, Merchandising, Schematics Reset/Setup, Screening, Recruiting and Training. Monitor sales floor, responsible for full store recovery and maintenance. Accountable for quarterly reports (Profit & Loss) results and overages/shortages. Detailed Cash Handling, Credit/Debit, e-Checks etc. Preparing of daily deposits twice per day, balancing cash drawers prior to EOD process. Excellence in Customer Service. Professional: Started as cashier after 2 weeks promoted to Assistant Mgr. After 9months promoted to Store Mgr. Qualified for annual sales bonus every year. Staffing Coordinator
Masterson Personnel - Saint Louis Park, MN
2006 to 2008
Responsibilities
Document Reviewing and Authentication for Hiring Process, Screening for minimum qualifications, Interviewing Qualified Candidates, On-site orientations/attendance verification for some clients, Job Placement, Fulfill Private Clients Orders in a timely manner, High Call Volume handling 70+ per day, Administrative/Recruiting Office Tasks and Setting. Youth Counselor
F.A.C.E.S. Southside - Minneapolis, MN
2003 to 2007
Responsibilities:
Counseling and Supervision Duties such as:
Interact with teens 11-18yo, helping them to solve problems and make healthy choices. To counsel and guide them in a positive direction, do crisis intervention when necessary, and help to prepare for rehabilitation after criminal difficulties or substance abuse issues as EI and AM as well. Develop relationships with the youth individually or in groups, and build trust with them, in order to better assess their needs. Responsible for the safety and security of the physical environment of a facility, and might have to physically restrain youngsters who get out of control during periods of crisis. Meds administration as needed for those who had prescribed medications. Administrative Duties:
Often worked as part of team and interact regularly with other agencies, families, and schools to help place girls in the most appropriate treatment program. Duties included phone calls to research treatment facilities and to select the most suitable one for each referral. Developed individual rules to best meet the needs of each individual and to help control inappropriate behavior. Also organize outings and other activities.
Interviews and Meetings:
Regularly interview clients and their families, starting with an intake interview for new clients. Worked with other professionals, such as medical practitioners, family members, teachers and parole officers. Drafted reports to case managers kept knowledgeable and up-to-date about the young person's current state of mind, significant recent events that might have occurred and any changes in relationships the youth may have either at school, with family/friends etc. Education
High School Diploma in General Studies
Luz A Calderon - Carolina, PR
1992 to 1995
Skills
• Amisys (10+ years)
• Business management (10+ years)
• Cash Handling (10+ years)
• Credit (5 years)
• Emotional Intelligence (10+ years)
• Anger Management (10+ years)
• Independent Life Skills (10+ years)
• Active Listening (10+ years)
• Coaching / Counseling (10+ years)
• Face to Face Interaction and Services (10+ years)
• Workforce Development
• Authentication
• Recruiting
• Crisis Intervention
• Case Management
• Intake Experience
• Italian
• Oracle
• Typing
• Documentation review
• Medical scheduling
• Customer service
• Microsoft Office
• HIPAA
• Medical terminology
• Medical office experience
• Medical records
• Spanish
• Quality Assurance
• Human Resources
• Interviewing
• Cold Calling
• EMR Systems
• English
• 10 key calculator
• Clerical experience
• Epic
• Management
• Classroom Management
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Medical Receptionist
• Research
• Insurance Verification
• Data entry
• Administrative experience
• Technical support
• Microsoft Powerpoint
• Communication skills
• Computer literacy
• Medical Billing
• Employee Orientation
Languages
• English - Expert
• Spanish - Expert
• Italian - Fluent
Assessments
Call Center Customer Service — Expert
July 2019
Applying customer service skills in a call center setting. Full results: Expert
Receptionist — Proficient
July 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Social Media — Proficient
July 2019
Measures a candidate's ability to create content, communicate online, and build a brand's reputation. Full results: Proficient
High school classroom management — Proficient
December 2020
Minimizing classroom disruption and engaging students Full results: Proficient
Customer service — Highly Proficient
January 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Medical receptionist skills — Highly Proficient
January 2021
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Attention to detail — Proficient
January 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Conscientiousness — Highly Proficient
January 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Retail customer service — Highly Proficient
January 2021
Comprehending and responding to retail customer needs Full results: Highly Proficient
Following directions — Highly Proficient
January 2021
Following multi-step instructions
Full results: Highly Proficient
Cashier skills — Highly Proficient
January 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Highly Proficient
Verbal communication — Proficient
January 2021
Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient
Data entry: Accuracy — Highly Proficient
January 2021
Entering data quickly and accurately
Full results: Highly Proficient
Customer service fit — Proficient
December 2020
Measures the traits that are important for success for customer service roles. Full results: Proficient
Written communication — Proficient
June 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Work style: Professionalism — Expert
June 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Expert
Verbal communication — Proficient
July 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Written communication — Proficient
June 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
July 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Highly Proficient
January 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
INFORMATION
Good customer relations background
Experience in handling confidential paperwork / Effective Listening Time management / Teamwork
Detailed Cash Handling (Checks and Debit/Credit Transactions as well) People management / Problem Solving/Decision Making / Coaching Business management / Creative Thinking
Organizational Skills
Amisys/HealthRide/ExpMaccess/CiscoWorkforceManagement/CiscoAgent/CiscoIsp Fluent in English / Spanish / Italian
Contact this candidate