Global Operations & Change Leader with 20+ Years Impact

VICTORIA TRAPP

Hillsboro, OR 503-***-**** **********@*****.*** LinkedIn Profile

GLOBAL OPERATIONS & CHANGE MANAGEMENT LEADER

Strategic, decisive, and inclusive leader with 20+ years of experience driving enterprise operational excellence, and large-scale change across Fortune 100 and global organizations. Proven success aligning cross-functional teams in 20+ countries, optimizing complex systems, and leading through disruption with clarity and confidence. Trusted by executives to design and implement process strategies that accelerate adoption, mitigate risk, and embed accountability across global operations.

CORE COMPETENCIES

Sales Operations Process Optimization Strategic Communications Portfolio & Program Management Legal Risk Management Compliance Agile Transformation Stakeholder Engagement Change Management

Industry Experience:

Sports & Manufacturing Technology Healthcare Financial Services Legal Global Real Estate Education

LEADERSHIP EXPERIENCE

PRESIDENT & FOUNDER

Business Evolution Consulting 2013–Present

Advise start-ups and enterprise clients on operational design, process efficiency, and change adoption, delivering measurable improvements in productivity and accountability.

Modernized legal operations and documentation frameworks to reduce risk exposure and improve compliance readiness.

Partner with C-suite leaders to craft operational strategies and communications that align global teams through transformation.

ADJUNCT PROFESSOR, BUSINESS LAW

Portland State University 2017–Present

Reimagined and digitized course content to expand reach and accessibility, increasing enrollment by 55% and driving new university revenue.

Deliver undergraduate and graduate courses emphasizing business ethics, contracts, torts, and regulatory compliance.

Recognized for creating engaging, real-world applications that enhance student performance and retention.

MANAGER, PEOPLE ADVISORY SERVICES

Ernst & Young (The People Firm) 2019–2023

Orchestrated change and portfolio management for a Fortune 100 sports manufacturer spanning Asia Pacific and Latin America; implemented Airtable to unify global reporting and improve visibility.

Guided executive teams of a global healthcare provider through hybrid workforce transitions, ensuring compliance with regional labor and union laws.

Designed and deployed portfolio-level change strategy integrating talent acquisition and SAP costing, enabling global workforce alignment.

Directed Agile transformation for a financial services firm (18K+ employees), embedding new working models that increased delivery speed and engagement.

Crafted and launched communications strategy for a global real estate firm introducing new P&L and executive incentive structures, improving clarity and alignment at leadership levels.

EXPERT PROJECT & CHANGE MANAGER

Atum Group 2018–2019

Delivered enterprise safety reporting system on schedule with minimal productivity loss across the company.

Secured 75% early adoption of secondary authentication technology at a major utility company ahead of regulatory deadlines.

Designed the blueprint for a Change Management Center of Excellence, establishing consistent practices across a 5K-employee technology division.

Led portfolio integration and HR reorganization initiatives to enhance transparency, communication, and talent mobility.

NIKE, INC. 1999–2017

Operations Manager, North America Sales

Directed 3-member team supporting $700M+ in pricing and discount programs across 50K+ wholesale customers.

Directed Customer Information Group of 4, managing all wholesale customer accounts and doors, also managed athlete partner accounts, and sales comp accounts.

Partnered with Legal and Finance to automate wholesale application processes, reducing risk and generating $5M in annual cost savings.

Streamlined address management across 100K+ delivery locations, cutting shipment errors and product loss.

Global Supply Chain & Technology Leadership Roles

Led SAP Order Management and System Integration testing across Europe, Japan, and China, supporting multibillion-dollar supply chain operations.

Served as Portfolio Change Leader for Global SAP Application Services and Cybersecurity portfolios; managed team of eight overseeing 70+ annual projects impacting up to 75K employees.

Created scalable communication and impact frameworks (heat maps, assessment models) to guide ERP and cybersecurity transitions worldwide.

Operations Manager US Team Sales

Supported cross-league partnerships (NFL, NBA, MLB, NCAA) to leverage sports marketing assets in strengthening wholesale customer relationships.

Developed legal compliance guidelines for wholesale customers by influencing Sales Executives on risk outcomes.

Operationalized Wholesale Customer Sales Programs and worked alongside Sales Executives, Product Pricing, and Product Creation.

Led SAP implementation of pricing transformation and reporting efforts for Team Sales.

Managed production logistics for national retail point of sale marketing campaigns, coordinating agencies, models, and brand leadership.

EDUCATION

Doctor of Management and Organizational Leadership – University of Phoenix

Juris Doctor (JD) – Capital University Law School

Master’s in Sports Administration & Facility Management – Ohio University

Bachelor of Arts, International Relations – The Ohio State University

CERTIFICATIONS

SAFe Scaled Agile Framework PROSCI Change Management Cadence Project Management AI for Business (LinkedIn Learning) Harvard Management Mentor: Budgeting Certified Fraud Investigator (NICB) Certified Fraud Claim Law Associate (AII) Certified Trainer – William Bridges Foundation, Leading Organizational Transformations

AWARDS & HONORS

Nike Maxim Awards: Do the Right Thing and Evolve Immediately

Coach of the Year, Athletes with Disabilities – Columbus Agonis Club

Hall of Fame Inductee – Galion Senior High School

BOARD & COMMUNITY LEADERSHIP

Ohio State University Alumni Board – Portland Chapter (6 years)

Portland Community Football Club Board (2 years)

City of Portland Technology Oversight Committee (5 years)

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