Part-Time Customer Support Helper with Strong Communication

Florence Holden

Manchester Center, VT *****

***********************@***********.***

Work Experience

Housekeeping

Bromley Village-Peru, VT

August 2015 to October 2018

• Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment

• Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens

• Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction

• Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedules

• Implemented efficient cleaning techniques to maximize productivity while maintaining high quality standards

• Responded promptly to guest requests for additional amenities or services in a courteous manner

• Inspected rooms for maintenance issues or damages and reported them to the appropriate department for prompt resolution

• Followed established safety procedures when handling cleaning chemicals and equipment

• Assisted in training new housekeeping staff members on proper cleaning techniques and hotel policies

• Managed inventory of cleaning supplies and submitted purchase orders as needed to maintain adequate stock levels

• Reduced turnaround time for room preparation by XX% through implementation of streamlined processes

Secretary/Receptionist

Robert M Hartwell, Attorney-Manchester Center, VT

September 1997 to August 1999

• Managed and maintained executive calendars, scheduling appointments and coordinating meetings

• Maintained confidential files and records in accordance with company policies

• Ordered office supplies and managed inventory to ensure smooth operations of the office

• Screened and directed incoming calls, providing information and taking messages as necessary

• Managed email correspondence by responding to inquiries promptly and professionally

• Proofread documents for accuracy in grammar, punctuation, spelling, formatting etc Education

Real Estate (Online course)

Faraci Real Estate Pre Licensing-Remote

August 1986 to August 1987

High school diploma

BBS-Manchester, VT

September 1976 to June 1979

I was an accelerated junior, I took two years in one. I was top of my class in You and The Law.

Skills

• English

• Time management

• Business management

• Laundry

• Commercial cleaning

• Attention to detail

• Cleaning - Cleaning experience (3-5 years)

• Driving

• Customer service

• Vacuuming

• Dusting

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