versatile Research Analyst and Office Manager candidate
Resume:
Melissa Simmons
Research Analyst
Mc Rae, AR ****2
******************@*****.***
Professional Summary
I want to be able to work for a company that will allow me to grow. I have a great personality and work great with co-workers. I will be a big asset to you and your company. I am not feared by much and always wanting to learn more. I want my worth to be seen. Work Experience
Office Manager
One Moore Stop Auto Sales-Pangburn, AR
June 2021 to December 2025
• Car sales
• Billing
• Social Media
• Manage Storage 55 unit storage facility
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Home inspections for rental properties to ensure there was no safety violations and the property was not being damaged.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Office Manager
One Moore Stop Auto Sales-Pangburn, AR
March 2021 to December 2025
I manage day to day tasks for the carlot and storage units. That includes sales and billing mainly. I also have built an amazing bond with all of our customers and our potential customers. I send invoices, take payments, filing and work with our renters that we have in some rental properties. Customer Service Representative
Tina Moore Allstate-Beebe, AR
May 2019 to April 2024
Cold call customers and offer free quotes on auto, homeowners, renters and life. Customer Service
Allstate Insurance-Searcy, AR
May 2019 to June 2021
• Billing
• Multi-line phone
• Delivered excellent customer service, addressing inquiries and resolving complaints promptly.
• Delivered exceptional customer service, resolving issues promptly and courteously.
• Provided exceptional customer service by addressing inquiries quickly and professionally.
• Provided exceptional customer service, addressing concerns promptly and accurately.
• Maintained excellent customer service and positive attitude.
• Resolved customer service escalations to promote mutually beneficial outcomes.
• Provided exceptional customer service, fostering long-lasting relationships with clients.
• Collaborated with other areas to provide quality, seamless customer service. Title Clerk
Sunrise Honda-Searcy, AR
April 2010 to April 2019
• Customer Service
• Multi-line phones
• Worked hand in hand with financial institutions
• Analyzed title documents to identify potential issues and resolve any discrepancies.
• Streamlined title processing by efficiently managing documentation and maintaining accurate records.
• Communicated with customers to resolve common title issues.
• Contacted [State] Motor Vehicle Department to determine status of pending titles.
• Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
• Served as a liaison between buyers and sellers during the titling process, ensuring all parties were informed about their responsibilities.
• Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
• Collected taxes and fees, submitted payments and issued receipts.
• Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
Provider Assistant
DXC Technologies-Little Rock, AR
April 2017 to September 2018
I assist providers on the reason a patients Medicaid bill has been denied for payment. I prepare claims to be sent to the state for reconsideration of payment. Finance Officer
Sunrise Motorsports-Searcy, AR
June 2007 to December 2016
Work directly with financial institutions in order to complete a sale and allow the customer to get the best rates available for them.
Billing Specialist
Arkansas Medicaid-Little Rock, AR
January 2008 to November 2009
• Monitored outstanding invoices and performed collections duties.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Maximized revenue potential by identifying and resolving under-billed accounts.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Enhanced customer satisfaction with timely and accurate invoice generation.
• Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
• Strengthened client relationships through effective communication regarding billing issues and concerns.
• Worked with multiple departments to check proper billing information. Receptionist and mailroom clerk
SMC Inc-Searcy, AR
March 2005 to February 2007
I would work the incoming and outgoing mail. That would include all incoming mail would be opened, sorted by person/department, date stamped and put into the computer before handing to each representative.
Education
High School Diploma
Jacksonville High School-Jacksonville, AR
1999
High School
Jacksonville High School-Jacksonville, AR
January 1991 to January 1991
Skills
• Filing
• 10 Key Data Entry
• Attention to detail
• Clear language communication
• Meeting scheduling
• Billing
• Administrative support
• Multiline phones
• Typing
• Phone Etiquette
• Account management
• Appointment scheduling
• Administrative experience within finance industry
• Front desk
• Providing product information
• File organization
• Cold Calling
• Multiple phone lines
• Customer complaint resolution
• Customer Care
• Invoice processing
• Phone answering
• Greeting customers
• Ability to follow instructions
• Customer service
• Computer operation
• Training & development
• Computer skills
• Faxing
• Administrative experience - Administrative experience (3-5 years)
• Microsoft Office
• Employee engagement
• CSR
• Data entry
• Microsoft Excel
• Scanning
• Mail processing
• Customer inquiry handling
• Sales
• Office Management
• Accounts receivable
• Photocopying
• Photography
• Mobile devices
• Customer Support
• Confidential information handling
• Accounts payable
• Organizational skills
• Customer relations
• Multitasking
• Quick learner
Certifications and Licenses
Medical Coding Certification
Medical Billing Certification
Driver's License
Additional Information
Skills:
• Multiple phone lines, great with people. 10 key and computer experience Strength & Hobbies:
• I can multitask as well as communicate with others
• Crafts
Contact this candidate