Operations & Logistics Leader with Courier Experience

Gregory W. Freitag

**** **** ***** ******

Littleton, CO 80125

Mobile: 970-***-****

Email: **************@*****.***

Professional Summary:

I have over 25 years of experience as an Operations Manager and Business Leader, with a focus on Safety, Labor budgets, Sales goals, operational efficiency and Profit. I have experience in Contract negotiation, Employee development and Retention. My written and verbal communication skills are professional and effective, and I am proficient in the use of Microsoft Office and Google.

Employment History:

*Transportation Manager- National Freight Industries- Denver, CO 03/24- Current ($87k)

- Manage team of 14 drivers, including delivery scheduling, order creation, EDI downloads, CSA/HOS compliance, on time delivery, P & L responsibility, budget forecasting, Payroll and KPI reporting.

*Branch Manager- West Direct Oil, LLC- Henderson, CO 03/22 to 03/24 ($85k)

- Oversee Fuel & Oil delivery team of 42 Drivers and 16 office and warehouse personnel; Full P & L responsibility, labor control, revenue growth, Safety and OSHA compliance.

*Customer Service Manager- Heart HVAC Plumbing & Electric- Englewood, CO 10/21 to 03/22 ($75k)

- Manage Call Center team of 8 CSR’s, drive Dispatching for Profit through inbound and outbound service calls, as well as online requests; Indirectly responsible for over $10M in gross revenue.

*Regional Call Center Manager- Mr. Rooter Plumbing- Frederick, CO 03/20 to 10 21

- Manage team of 8 CSR’s, over 700 inbound calls for service, training, coaching and scripting, indirectly responsible for driving over $18M in revenue and $19M- plus in Sales

*Operations Manager- Enviro-Master Services, LLC- Centennial, CO 06/19 to 03/20

- Manage team of 12 Health & Safety Technicians, develop efficient routing, perform customer visits and audits, QC & QA, lead weekly Safety Meetings.

*District Manager- Western Peaks Logistics- Durango, CO 10/17 to 6/19

Manage IB/OB freight and TMS, on-demand express delivery (Hot Shots), track and prepare performance reports for Senior Leadership; budget forecasting, labor control and P & L responsibility.

*Project Manager- National Freight Industries- Framingham, MA 01/17 to 09/17

- Business growth and development, lead daily Safety training, OSHA & DOT compliance, financial and performance reviews, succession planning, recruiting and hiring/onboarding.

*Terminal Manager- Palogix Supply Chain Services- West Bridgewater, MA 01/16 to 01/17

- Manage IB/OB freight and TMS, on-demand express delivery (Hot Shots), track and prepare performance reports for Owners; budget forecasting, labor control and P & L responsibility.

*Operations Manager- Republic Services- Fall River, MA 06/15 to 12/15

- Business growth and development, OSHA & DOT compliance, routing efficiency and planning, daily Safety huddles, financial forecasting, attend Sales meetings, customer visits, employee reviews and development, succession planning and Emergency Disaster Response program Training and Implementation.

*District Manager- Waste Management, Inc.- MA, RI, CO, NM 07/05- 10/12

- Business development, involvement with Sales, and contract negotiation, Operations improvement analysis and execution, financial forecasting and reporting, Full P & L responsibility, Safety Meeting facilitator.

Military Service:

*United States Air Force- Italy, CA 12/1982 to 12/1986

~ Honorably Discharged

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