Customer Service & Security Professional with Leadership Experience
Resume:
Malcolm Taylor
Class D Unarmed Security Officer
Ruskin, FL 33570
*******@*****.***
Willing to relocate to: Apollo Beach, FL - Ruskin, FL - Tampa, FL
Authorized to work in the US for any employer
Work Experience
Delivery Driver
DoorDash/GrubHub/Uber Eats-Tampa, FL
January 2019 to Present
• Deliver goods from establishments to customers.
• Keep food in hot bags at proper temperatures.
Driver/Food Delivery
Uber-Fort Myers, FL
March 2017 to Present
• Accept passenger request of rides to and from destinations.
• Perform timely deliveries of groceries from retailers to customers.
• Pickup online food orders from restaurants.
Security Officer
iGas USA, Inc.-Tampa, FL
March 2023 to June 2024
• Check roster of personnel on entry of facilities.
• Initiate hourly vehicle rounds of work sites assigned.
• Conduct safety inspection of vehicle assigned for shift.
• Execute proper documentation of drivers entering gates for loads.
Security Officer
Covenant Security Solutions-Tampa, FL
April 2020 to October 2022
• Greet guest and answer questions about facilities on the premises.
• Perform safety rounds of floors in hotel and or community assigned.
• Ensure proper lighting is adequate and functioning in areas of parking lots and structures.
• Respond to emergency situations and provide thorough documentation.
Assistant Team Manager
Alorica-Fort Myers, FL
April 2014 to November 2018
• Ensured regular and effective communication with subordinate staff on performance, goals and • Facilitated daily agent coaching and development sessions in both written and verbal format.
• Identified and addressed agent training needs.
• Managed team's time entry to ensured 0% discrepancy rate.
• Articulated relevant information and directions to the customer in an organized and concise manner.
• Educated customers and promoted self-service options.
• Communicated and explained account information to the customer.
• Provided agent support via handling escalated calls, as needed.
• Maintained up-to-date employee files and documentation.
• Ensured high level customer service is being practiced by all subordinate staff.
Education
High School Diploma
Lehigh High Senior High School-Lehigh, FL, US
March 2003 to May 2007
Skills
• Payment reconciliation
• Safety standards in production
• Physical security incident reporting
• Convenience store experience
• Threat assessment
• Dependability
• Phone communication
• CSR
• Team Management
• Computer literacy
• Behavioral interventions
• Computer operation
• Technical troubleshooting support
• Crowd control
• Retail price checking
• Surveillance
• English
• Customer returns handling
• Home health
• Windows
• Toast POS
• Computer skills
• Organizational skills
• Live Chat
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