Remote Call Center Professional with Customer Focus

Quantia Hollowell

*** **** ***** *** 727-***-****

Tampa, FL 33612 *******@*****.***.

OBJECTIVE

Results-driven and customer-focused professional with experience in remote call center environments. Proven track record of delivering exceptional customer service and exceeding performance targets. Skilled in handling a high volume of calls, resolving issues efficiently, and maintaining a positive and professional demeanor. Seeking a challenging Remote Call Center position to leverage my communication skills, problem-solving abilities, and dedication to customer satisfaction in a dynamic and remote work setting. SKILLS

• Remote Call Center Agent

• Customer Service

• Management

• Human Resources

• Database Management

• Interpersonal Communication

• Product Knowledge

• Documentation

• Store Operations

• Team Management

• Inventory Management

• Compliance

• Training

• Employee Relations

• Sales Management

• Salesforce

• 45 WPM

• MS Office

EXPERIENCE

Remote Telephone Interviewer (Temporary Position), TetraTech- Tampa, FL 06/2025-7/2025

• Conducted outbound and/or inbound telephone interviews using scripts or questionnaires provided by project managers.

• Adhered strictly to interviewing protocols, including standard questionnaires, caller guidance, and legal or privacy compliance.

• Recorded responses accurately using digital systems or databases, ensuring data integrity.

• Met or exceed daily/weekly productivity and quality performance metrics.

• Maintained confidentiality of sensitive information, following Tetra Tech’s data protection and information security policies.

• Communicated effectively with supervisors or team lead regarding progress, challenges, or escalations.

• Participated in training sessions, team briefings, or process updates as required. Homemaker, Self Employed-Tampa, FL 01/2023-06/2025

• Maintain a clean, organized, and functional home environment.

• Meal planning, grocery shopping, and meal preparation.

• Coordinate home maintenance tasks and schedule necessary repairs. Remote Call Center Agent, Meijers- Grand Rapid, MI 06/2022-01/2023

• Responded to incoming calls from customers, clients, or other individuals seeking information or assistance.

• Provided excellent customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

• Accurately entered and updated customer information in the system, including details of interactions and resolutions.

• Troubleshot and resolved customer problems or complaints, escalating issues when necessary.

• Developed and maintained a good understanding of the products or services offered by the company to effectively assist customers.

• Possessed strong verbal communication skills to interact professionally and courteously with customers.

• Followed company-provided scripts and procedures for handling different types of calls and inquiries.

• Handled multiple calls simultaneously and efficiently managed time to ensure prompt responses to customer queries. Manager, Supervisor and Human Resources, Walmart, Oak Grove, KY 03/2007-07/2019

• Oversaw daily store operations, ensuring efficiency, compliance, and safety.

• Led and coached associates, providing training, performance feedback, and support.

• Maintained high customer satisfaction by addressing concerns and fostering a customer-focused environment.

• Managed inventory, ordering, restocking, and minimizing shrinkage.

• Drove sales through effective merchandising, promotions, and achievement of sales targets.

• Controlled store budget and expenses to maximize profitability.

• Recruited, onboarded, and developed team members to meet staffing needs and build a positive work environment. EDUCATION

Ultimate Medical Academy – Tampa, FL Graduated

Associate Degree in Healthcare Administration

University of Phoenix- Phoenix, AZ Graduated

Associate Degree in Healthcare and Medical Records Caldwell County High School- Princeton, KY Graduated High School

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