Senior PMO Leader - Program Management Expert (PMP)

SALMAN RASOOL (PMP)

Address: **** *********** *** *** * De Pere WI, 54115 Mobile #: 920-***-****

Email: *************@*******.***

CAREER HIGHLIGHTS

A Certified Project Manager (PMP) with 24+ years of diverse industry experience working as Head of PMO, Program Architect and Program/Project Manager focusing on Program Management, Project Delivery, Strategic Planning, Business Requirement Analysis, Process Improvement, Team Building and Application Architecture using Agile and Water Fall methodologies during SDLC. Experience includes:

Delivery of 150+ Projects with Telecom, Health Care, Financial and Retail clients in United States, UAE & Pakistan

18+ years of Project Management and PMO experience as program/project manager with strong communication skills

Supervision of 150+ IT projects including Marketing offers, Customer Care solutions, Financial Applications, Sales Tracking systems, IT application & infrastructure upgrades, Business workflows and Technology support systems

Setting up PMO by putting structure/processes/roles & responsibilities and resources in place with desired competencies

Expert in integration, scope, time, quality, cost, risk, communication and human resources managements during SDLC

Expert at supervision of programs/projects and cross functional teams and managing stakeholders’/client expectations

Strong in analytical/interpersonal communication skills, leadership, strategic planning and end-to-end project execution

Enterprise projects’ delivery in multicultural/multinational work environments using on-site and off-shore models

Strong in team building, training, coaching, presentation skills and fulfilling contractual obligations with vendors

Strong in decision making, monitoring project finances/budgeting and supporting business operations

IT PROJECT MANAGER (Since August 2025)

WEL COMPANIES, WI USA

Lead the successful delivery of cross-functional technology projects across infrastructure, applications, security, and digital transformation initiatives

Collaborate with stakeholders across departments, manage timelines and budgets, track deliverables, and ensure project outcomes align with business goals

Lead IT project planning and execution using Agile, Waterfall, or hybrid methodologies

Facilitate scope definition, timeline creation, resource allocation, and communication plans

Coordinate internal teams and external vendors to meet project goals and deliverables

Prepare and maintain project documentation including charters, risk logs, and status updates

Monitor project costs, timelines, and quality, escalating issues as needed

Ensure stakeholder alignment through consistent communication and reporting through Monday.com

Support post-implementation reviews and lessons-learned sessions

Maintain strong understanding of enterprise systems and integration points

Follow PMO standards and contribute to process improvement initiatives e.g. Change Management and Project Closure

PROGRAM MANAGER / REMEDIATION MANAGER (April 2016 till July 2025)

AFINITI WASHINGTON DC USA

Define and implement projects as per program requirements while achieving milestones in line with release timelines

Manage and track the entire project life cycle from planning to closure and manage stakeholders’ expectations

Create project plans, conduct risk management, coordinate with internal/external stakeholders and manage schedule slippage

Ensure process compliance, track non-conformities resolution by internal teams and share evidences with auditors

Provide visibility to the management through status reports summarizing project risks, timelines and deliverables

Implement ISO 27001 at organizational level, manage risk assessments, internal and external team audits

Manage the resolution of network and server level vulnerabilities in client, DMZ, network and data center environments

Ensure accurate documentation and project information comprising of tasks and milestones in Confluence and JIRA

PROGRAM MANAGER – CENTRAL INFORMATION TECHNOLOGY (June 2014 till April 2016)

ETISALAT AL KIFAF, DUBAI, UAE

Plan and deliver in high pressure environment with focus on time to market and manage evolving customer/business needs

Manage projects/deliverables/resources within constraints of time, scope, risk and quality in Demand & Delivery domain

Create/review project plans and manage implementation using Agile methodology in Product Life Cycle & manage risks

Keep track of agreed scope, accommodate customer needs and manage change control with focus on time management

Mange tasks/timelines in collaboration with cross functional technical teams (CRM & Analytics, Fulfillment & SD, IN Charging, IT OPS, Billing & Payment, Enterprise Application, BI, WFMS, CSS and Quality Assurance)

Facilitate communication among stakeholders (Marketing, Finance, Customer Care and CIT) to minimize scope issues

Manage risks and use issue resolution process to avoid delays to project/deliverable timelines and maximize productivity

Keep management informed on all critical issues, escalate unresolved items and make recommendations for resolution

Achieve the RFQA, RFA and RFL milestones for delivery and enforce company processes & standards for consistency

Utilize project management tool (HP Project Portfolio Management) for end-to-end reporting and visibility

HEAD OF PORTFOLIO MANAGEMENT OFFICE (December 2013 to June 2014)

NETSOL TECHNOLOGIES LAHORE, PAKISTAN

Direct and manage PMO for effective project/product delivery in line with company’s business goals and objectives

Provide portfolio, program and project level visibility to Senior Management and manage PMO, RMs and PMs

Provide leadership to PMO managers working with 30+ SPMs, PMs and APMs engaged in R1 and R3 product releases

Set guidelines/SOPs for simultaneously managing 40+ projects across four continents

Supervise delivery of multiple portfolios, programs, projects, strategic ventures, new products & manage escalations

Define policies, processes, delivery methodology and PPM solution to improve resources' productivity and time tracking

Review dashboards, weekly reports and risks mitigations plans to evaluate team performance and ensure project delivery

Evaluate competency and skill-set requirements for PMs to ascertain training needs and set up the training program

PROGRAM MANAGER – IT/TECHNICAL PMO (March 2008 to November 2013)

MOBILINK GSM (A VIMPLE TELECOM COMPANY) LAHORE, PAKISTAN

Manage end-to-end projects within the constraints of scope, resources, deliverables, quality, time, and cost

Establish, update, track and report deliverable execution plans with actuals and forecasts to update senior management

Set the contractors scope of work and system requirement specifications and manage change control process

Set and track tasks deadlines with outsourced vendors & cross functional teams and update the project execution plans

Facilitate communication among stakeholders (Marketing, Sales, Finance, Customer Care, IT, Technology, OSM) to ascertain/document business requirements, ensure project delivery and manage customer expectations

Participate in risk management and issue resolution process to avoid delays to project deliverables and timelines

Inform management on all critical issues, escalate unresolved issues and make recommendations for resolution

Ensure deliverable documentation is complete, current and archived appropriately to be used for reference in future

Report on completion of deliverables and enforce organizational development standards for quality and consistency

Utilize project management tools (Enterprise Project Management Server 2010, MS Project) for reporting and tracking

ASSISTANT MANAGER – PROJECTS (PEGASYSTEMS CRM PROJECT LEAD) (August 2006 to Jul 2007)

COGNIZANT TECHNOLOGY SOLUTIONS (CLIENT: AETNA MIDDLETOWN, CONNECTICUT, USA)

Manage the clinician healthcare segment to deliver the project following the 20/80 on-site (USA)/off-shore (India) model

Execute, monitor and track the SDLC of medical claims, claims list and provider segments by on-site/off-shore resources

Manage the design, development, testing and documentation of the enterprise application as per business processes

Identify technology and business challenges and work with teams to resolve application architecture and design issues

Finalize business processes, development standards & guidelines, development methodology and share knowledge

Conduct the design and code reviews with team to ensure the quality as per application development standards

Work with implementation, back-end service and testing teams to ensure on time and within budget project delivery

Update management and stakeholders on risks, mitigations, dependencies, change requests, deliverables and timelines

Coordinate with client teams to establish delivery review processes for application development and deployment

SENIOR CONSULTANT (PEGASYSTEMS CRM TECHNICAL LEAD) (January 2004 to June 2006)

BEARING POINT CORPORATION (CLIENT: AMERICAN EXPRESS FORT LAUDERDALE, FLORIDA, USA)

Design and configure workflows as per business rules of credit card dispute processes within case management domain and finalize rule classifications criteria to assign ownership to Business and Technology teams

Define processes and mechanisms for the business team to develop multiple project releases in parallel

Prioritize and delegate work items to team resources to ensure timely delivery and manage activities by multi-tasking

Balance the team workloads and communicate updates on schedule, scope, quality and risks to the client/stakeholders

Follow Agile methodology and establish guidelines/standards to ensure consistent development by technical teams

Identify technology and business release interdependencies to resolve system architectural and design issues

Conduct design reviews and provide feedback for process improvement and defect elimination during SDLC

Conduct environment/migration validations and bring up risks/issues having impact on project timelines/constraints

Formalize change control, migration/synchronization processes, system development framework & trouble-shooting guide

CONSULTANT (CRM WORKFLOW ARCHITECT) (July 2003 to December 2003)

CONGNIZANT TECHNOLOGY SOLUTIONS (CLIENT: AMERICAN EXPRESS FORT LAUDERDALE, FLORIDA USA)

Develop and configure workflows rules using Microsoft Visio, conduct system integration and user acceptance testing

Address project design and development related issues/risks within software delivery lifecycle for timely delivery

Document input/output design parameters, use cases, configuration diagrams and test results for reporting/tracking

Create migration files, migration plans and address migration/synchronization issues to avoid environmental problems

Co-ordinate with teams, create/update project plan, lead the status review meetings and report progress to management

PROJECT CO-ORDINATOR (CIVIL ENGINEERING CONSULTANT) (August 2001 to June 2003)

WIRELESS TOWERS (DETROIT, MICHIGAN, USA)

Coordinate with multiple infrastructure teams regarding civil and technical activities on different sites

Manage weekly project meetings with stakeholders to review/address open issues, risks and variances

Collaborate with clients, contractors, architects, suppliers and sub-contractors for end-to-end project delivery

Manage excavation, foundation and other activities and liaison with building inspectors for approvals

Ensure compliance with building codes and stakeholder requirements as per detailed drawings and get sign-offs

ASSOCIATE CONSULTANT (WORKFLOW ARCHITECT) (July 2000 to June 2001)

ELOYALTY CORPORATION (CLIENT: SEARS, CHICAGO, ILLINOIS, USA)

Design and develop close account, account summary, credit bureau correction, late fees, reinstate account, change line of credit and statement copy workflows using PEGASYSTEMS CRM solution

Develop work requests using water fall methodology and resolve problem discrepancy reports using system events

Identify project scope, create configuration maps and develop CRM components as per business requirements

Develop quality analysis scripts for quality assurance team and perform scope validations before QA and UAT testing

Create migrations files of projects for production deployments, validate in LIVE and resolve respective issues

PROJECTS:

Etisalat & Aramex Logistics Integration Complaints Handling (Fixed/Mobile) Thuraya Postpaid Add-On

Alternate Payment Channel New Sales Process – Biometrics Sales Tracking System

Direct Debit Charging CRM Platform Integration Billing System Upgrade

Dongle Activation Project NTO Data Center Karachi Clinician Desktop Releases

Industry Business Rules Releases Sears Master Card Project ISO 27001 Implementation

EDUCATION:

Masters - Electronics & Computer Controlled Systems (August 1999) Wayne State University, Detroit, Michigan, USA.

Bachelor of Science - Civil Engineering (March 1998) University of Engineering & Technology, Lahore.

CERTIFICATIONS & TRAININGS:

Project Management Professional Certification (PMP) December 2011

Six Sigma Yellow Belt October 2009

SKILLS:

Portfolio Management Program/Project Management Client Requirement Management

Solution Architecture PMO Setup and Team Building Risk Management

Process Improvement Cost Management Microsoft Project

JIRA NEXPOSE NIPPER STUDIO

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