Service Department Leader with Customer Focus

JENNIFER BAUGHCUM MULLIS

******************@*****.*** • 478-***-**** • 610 Mountain Place, Albemarle, NC. 28001 • linkedin.com/in/ jennifer-b-mullis

EXPERIENCE

Tracker Marine Group, Service Manager

Dec 2024 - Nov 2025

• Supports the Boat Manager in the achievement of the departments or dealership’s financial goals for the Service area to include Service and Parts Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.

• Provides daily supervision and direction to the associates in the Service Department.

• Schedules and assigns all service, rigging and warranty work orders; ensure work orders are completed to the customer’s satisfaction on a timely basis.

• Maintains and constantly strives to increase associate productivity.

• Maintains a safe, clean and secure work environment.

• Supports a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers.

• Assists the Boat Manager to staff the Service area with customer-oriented associates; participate in interviewing and makes recommendations for selection; coordinate training; consults with Boat Manager and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.

• Resolves customer and associate opportunities with Boat Manager.

• Assists the Boat Manager with coordination of all “Special Events” to include Boat Shows, Classic events and / or other on or off-site promotional activities.

• Manages and ensures accuracy of unit and parts inventories.

• Ensures warranty claims are created, submitted and warranty payments received on a timely basis.

• Ensures products are properly detailed and unit deliveries are conducted in a friendly and professional manner as scheduled.

• Assists the Boat Manager in executing other Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environme Classic City Marinas/Eclipse Marine Group, Service Manager, Parts Manager & Warranty Specialist Jan 2021 - Dec 2024

• Full Time Permanent Position (Hybrid Position – Work from home) • Notary • In charge of creating all policies & procedures for all 4 Marina Locations • Coordinate weekly service department meetings with the service department at each of the 4 locations to ensure each are running smoothly • Consult with the Accounting Dept. daily and assist with invoicing along with AP/AR • Assist SDS-Sales in finalizing sales and processing Repair Orders to Close out a Sales deal. • Daily Reporting to Director of SDS, Director of Service & Director of Accounting on teams • In charge of all parts quotes for the sales departments and all Internal Service Requests • Training of the New Parts Manager’s and Service Writers Positions as well as Service Manager • Managing the Parts Departments across 4 locations along with the parts margins at a 44-55% parts margin & bringing it from a 17-30% Margin in a 6-month span. • In charge of filing all warranties for the Sinclair Marina location for all their Mercury, Tracker, Tracker Off Road, Ranger, FPC Warranty issues and coordinating with onsite service writer, parts manager & General manager on all repairs. • Attend monthly managers meetings (LightSpeed EVO, Microsoft Teams, ADP, SAP Concur, All Microsoft Office Apps) Sinclair Marina, Service Writer, Parts Manager & Warranty Specialist 2018 - 2021

• Full Time Permanent Position • Notary • Secretarial Duties, Asst. to the General Manager for the first 6 months after he started

• In charge of the Service Dept. for 6 months (they just hired a service manager to help with those responsibilities) • In Charge of Invoicing (AR/AP) on site for the accounting dept. • Daily Reporting to General Manager • Daily Scheduling of New Repair Orders, calling customers for pick up & Processing finished Repair Orders (Service Writing Duties) • Ordering & Receiving of all Parts for the Parts and Service Dept. • Managing the Parts margins at a 44-55% parts margin & bringing it from a 17-30% Margin in a 6 months span. • On Site Safety Coordinator • In charge of filing all warranties with Mercury, Tracker, Tracker Off Road, Ranger, FPC • (LightSpeed EVO, Microsoft Teams, ADP, SAP Concur, All Microsoft Office Apps) Antebellum Installation Sales & Service, Office Manager 2017 - 2018

• Full Time Permanent Position • Notary • Secretarial Duties • In Charge of all Invoicing & Statements • Accounting Department

(Accounts Receivables& Payables) • Daily Reporting to CEO • Processing all charges and follow up calls • Daily scheduling of our service and install department • In charge of all Purchase orders & all vendor orders • Ran errands for owner (including but not limited to: bank deposits picking up mail and meeting customers for payments) • In charge of all payroll (QuickBooks Pro 2017, Excel 2015, Microsoft Office 2017)

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Randstad (Backdrops Fantastic), Customer Service Rep. 2017 - 2017

• Temporary Position-90 days • Secretarial Duties • In Charge of Backdrop Invoicing • Accounting Department (Accounts Receivables) • Daily Reporting to manager • Processing charges and follow up calls • Daily review of backdrop schedules • In charge of Purchase orders (QuickBooks Pro 2015, T Sheets, Excel 2015, Microsoft Office2015) Premier Staffing Unlimited, Service Coordinator

2016 - 2016

• Temporary Position-90 days (Premier Staffing –Delana Defore -478-***-****) • Secretarial Duties • In Charge of all incoming warranty work orders • Accounting Department (Accounts payable & Receivables) • Weekly Payroll department (time keeping for 10 techs for middle to south Ga.) • In charge of all incoming ARI & GSA Payments to be processed. • Daily Reporting to branch manager • Scheduling Techs on a daily basis • In charge of all quotes to customers for large to small jobs. • In charge of all Purchase orders (QuickBooks Pro 2015, T Sheets, Excel 2015, Microsoft Office2015, DBS, KRONOS) Waters & Sons Construction, Inc., Office Manager

2015 - 2016

• Secretarial Duties • Human Resources • Accounting Department (Accounts payable & Receivables) • Weekly Payroll department (Certified payroll) • Project Bids (section 3 contracts) • Daily Reporting to President of company • Equipment Fleet Maintenance Logs • Trucking Logs (QuickBooks Pro 2015, T Sheets, Excel 2015, Microsoft Office2015) Thomas Metal Recycling, LLC, Manager

2015 - 2015

• Responsible for all daily functions of the business • Adjusting pricing daily • Schedule shipments to & from all secondary recycling facilities • Accounts payable & receivables • All employee selections, hiring & firing (QuickBooks Pro 2015, Leeds Online, Excel 2015, Microsoft Office2015)

Advance Auto Parts, Inc., Mobile Parts Pro

2014 - 2015

• Deliver parts to local Automotive Repair Shops, Body Shops, Dealer Shops (Toyota, gmc, Nissan) • Retail Sales – Help customers on a daily basis with all of their automotive needs. (customer service) • Answer Phone, Stock Hard parts & retail parts

(DOS System/ Advance Auto/ POS System)

Barrett & Sons Used Cars, Secretary

2014 - 2014

• Filing, answer the phone, title department • Process Titles, Customer service • Invoices for the service Department (Title Tec, Dealer Services, Quick Books, Open Office 2014, Windows 7, Office 14) CT&B, LLC, Executive Secretary

2011 - 2014

• Manage day to day activities • answer phone • schedule meetings, • attend conferences • Compile and research information needed for the new state recycling laws put into effect 2012/2013. • Executive secretary in charge of state and federal environmental compliance human resource, State and Federal compliance safety and training, compliance writer appraisal evaluator for mergers and acquisitions. (Quick Books Pro, POS, Manufacturing & Wholesale, Microsoft Office, Excel & Works,) Thomas Recycling/MAE Properties, Manager

2006 - 2009

• Grew real estate portfolio from 8 homes to over 50 homes in less than 24 months • Established office procedures to track sales and rental payments for recycling center and property management firm • Responsible for procurement of professional services, maintenance, repair and operating supplies. • Effectively managed office staff of 4. • Responsible for staff selection and training Sinclair Marina, Manager

1996 - 2006

• Reestablished a successful marina business • Established procedures to track marina activities • Responsible for procurement of professional services, items for resale, parts for service department • Managed staff of 6-7 • Managed & grew boat storage department to a successful business • Managed & grew the boat & sea-doo rental department • Managed the service department of Marina (Programs used: Quick Books Pro & POS, Microsoft Office, Works & Excel) EDUCATION

Central Georgia Technical College

LICENSES & CERTIFICATIONS

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Certified Nursing Assistant

SKILLS

Notary • Secretarial Duties • Invoicing • Daily Reporting • Scheduling • Parts Management • Customer Service • Procurement • Human Resources

JENNIFER BAUGHCUM MULLIS - page 3 of 3

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