Versatile Customer Service & Tech Support Pro

Horace Lloyd

Fort Pierce, FL ***** • 772-***-**** • *********@*****.***

TARGET ROLES: Customer Service Representative • Virtual Assistant • Automotive Technician • Warehouse Associate

SUMMARY

Dedicated and adaptable professional with 8+ years of experience in customer service, transportation logistics, and technical support. Skilled in communication, scheduling, and problem-solving with a proven record of reliability and teamwork. Proficient in Microsoft Office and Google Workspace, with strengths in handling customer needs, managing operations, and supporting fast-paced environments. Ready to bring a strong work ethic and versatile skill set to a Customer Service or Virtual Assistant role.

EXPERIENCE

Auto Technician Valvoline Instant Oil Change — Fort Pierce, FL

4670 South US Highway 1, Fort Pierce, FL 34982

July 2024 – August 2025

• Performed routine maintenance: oil changes, tire rotations, filter replacements, and fluid top-offs with speed and accuracy.

• Conducted fluid services including rear/front differential and coolant flushes; supported AC service learning and repairs.

• Provided customer service by explaining recommended services and answering basic questions to build trust and repeat business.

• Assisted with inventory management, restocking supplies, and tracking parts usage to support daily operations.

• Handled scheduling, coordinated service flow, and supported team as Senior Technician when management was unavailable.

6947 NW Daffodil Lane, Port St. Lucie, FL 34983 772-***-****

January 2016 – January 2024

Medical Driver Skytop Transportation, Inc. — Port St. Lucie, FL

6947 NW Daffodil Lane, Port St. Lucie, FL 34983 772-***-****

January 2016 – January 2018

• Safely transported medical patients to and from healthcare facilities, appointments, and treatment centers.

• Assisted passengers with mobility, ensured comfort, and maintained patient confidentiality.

• Adhered to strict safety, scheduling, and vehicle inspection protocols.

Dispatcher / Office Coordinator Skytop Transportation, Inc. — Port St. Lucie, FL

January 2018 – January 2020

• Scheduled and dispatched drivers to meet patient transport needs, optimizing routes for timeliness and efficiency.

• Communicated with drivers and healthcare providers to adjust schedules and handle urgent requests.

• Managed records, trip logs, and basic administrative duties in compliance with company and healthcare standards.

Senior Medical Driver Skytop Transportation, Inc. — Port St. Lucie, FL

January 2020 – January 2024

• Resumed medical driving with advanced responsibilities for complex transport cases and high-priority clients.

• Provided mentorship to new drivers on safety protocols, patient interaction, and company policies.

• Maintained excellent safety record with zero incidents while transporting patients over four years.

CORE SKILLS

• Customer Service & Communication

• Automotive Maintenance & Technical Skills (Oil, Tires, Fluids, AC Basics)

• Dispatch & Logistics Coordination

• Microsoft Office & Google Workspace

• Critical Thinking & Problem Solving

• Team-Oriented, Reliable, and Fast Learner

• Flexible and Adaptable to Changing Work Scenarios

EDUCATION

Fort Pierce Central High School — Fort Pierce, FL

4101 South 25th Street, Fort Pierce, FL 34947 772-***-****

High School Diploma, Graduated

Indian River State College — Fort Pierce, FL

3209 Virginia Ave, Fort Pierce, FL 34981 772-***-****

Completed 1 year coursework; currently enrolled

CERTIFICATIONS & TRAINING

• OSHA Safety Certification (Renewal Needed)

• First Responder Certificate (Active)

• CPR Certification (Renewal In Progress)

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