Tech-Support and Customer Service Specialist

Albert Delgado

Marietta, GA • 470-***-**** • *********@*****.***

Languages: English & Spanish (Fluent)

Professional Summary

Customer service and technical support professional with experience in sales, security operations, and IT troubleshooting. I’m known for clear communication, steady decision making, and the ability to break down complex issues in a way customers understand. I work well in fast paced environments, stay calm under pressure, and enjoy helping people find solutions. Currently seeking a remote role in customer service, chat support, or tech support.

EDUCATION

High School Diploma

Osborne High School — Marietta, GA

Graduated 2012

Chattahoochee tech: Computer Science (Some College) PROFESSIONAL EXPERIENCE

Bridgestone, Marietta, GA January 2025

Sales & Service Associate

• Assist customers with service needs, product information, and scheduling.

• Communicate technical details in a clear, customer friendly way.

• Troubleshoot concerns and help customers understand recommended services.

• Support daily operations, billing, and record keeping.

• Maintain a positive customer experience and resolve issues promptly. Remote Security Solutions, Atlanta, GA August 2022 Shift Manager

• Supervised security staff and coordinated shift operations.

• Responded to alarms, incidents, and emergencies with sound judgment.

• Monitored surveillance systems and enforced security procedures.

• Documented daily activity, reports, and client communications.

• Trained new team members and supported performance improvement. Company, Marietta, GA February 2020

Armed Security Officer

• Patrolled assigned areas and monitored for unusual activity.

• Reported safety concerns and maintained accurate daily logs.

• Enforced site rules and maintained a secure environment Panera Bread, Kennesaw, GA January 2016

Quality Control / Customer Service

• Delivered fast, accurate service in a high volume environment.

• Operated POS systems and drive through operations.

• Prepared orders efficiently and upheld quality standards.

• Helped train new team members to improve workflow. SKILLS

Customer Service & Communication

• Customer relations

• Phone and chat support

• Conflict resolution

• Bilingual communication (English/Spanish)

• Customer satisfaction improvement

Technical & IT Support

• Troubleshooting (hardware & software)

• Windows, MacOS, iOS

• Active Directory

• ConnectWise

• Remote access tools

• VoIP systems

• CRM platforms

• Network support basics

Professional & Administrative

• Time management

• Documentation & record keeping

• Scheduling & coordination

• Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Data entry & data management

• Team leadership & training

• Inventory and workflow organization

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