Customer-Focused Operations Professional Resume
Resume:
Lakeisha Lynetta Hagler
Baltimore, MD 21202
**********@*****.***
December 27, 2025
Objective
To gain experience and skills that advance me with my training that will provide a career opportunity
Employment History
12/22-3/23
Baltimore/Washington International Thurgood Marshall Airport Airport Wheelchair Agent
Transfer passengers in airport through security checkpoints Provide assistance for scheduled flights depending on flight class 12/2020- present
Amazon
FC Associate
Warehouse stock orders, inbound and outbound truck loading, scanning, packing items for shipment and pallet base wrapping
2022
LAZ
Customer Service
Lane watching for entry/exit, maintain a sense of safety, report incidents/disruptions, watch signage for proper parking/spacing on each level of lot Greet customer by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.Greet and assist customers and patients in lobbies.Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.Ensure visitors answer screening questions.Responsible for taking temperature of visitors, patients, and vendors and maintaining log of all interactions.Verify patient appointments.Provide patient with registration instructions or alternate entry into facility.Create positive first impression for everyone entering the hospital.Ensure all visitors, patients, and vendors are wearing appropriate PPE,emptying trash, picking up trash, etc.Complete other related duties as assigned.Assist public safety with PBX/dispatch.
United Parcel Service
Package Handler
Sorting packages, ingoing/outgoing airmail, scanning barcodes, packing according to destination/location and assign purchases to delivery vehicles 7/2020- 9/2022
Tgifridays
Hostess
Greet incoming and departing guest, seat guests,receive incoming calls, manage flow of guests giving accurate wait time and include from service staff special promotions on our menu 5/2020 - 6/2020
So Others Might Eat
Volunteer Corp
Perform food practices and service with operations in non-profit organization, variety of commitment levels for catering to the needs of our public, preparing meals, food program assembler,support shift demand based on food station and workers 11/2019-3/2020
Salvation Army Volunteer
Provide administrative support,monitor surveillance camera for visitor entry, greet clients and employees of organization, answer telephone calls, transfer mail and messages while logging distributed packages
08/2013 - 03/2014
Perry Health H.I.M department Volunteer
Cashiering, inventory, answering telephones, deliver flowers from gift shop. Billable diagnosis to indicate reimbursements, access scanned records, pull microfilm, duplicated save images from automatic document feeder to file Socialize with patients and/or visitors Tasks include transport patients and clerical duties. Directory usage for visitors, callers and staff 12/2010 - 03/2012
Dollar Tree
5209A Indian Head Highway, Oxon Hill, MD
Recorded daily sales and signed documentation for bank deposits and giving appropriate change. Intercom announcements for store inventory and count register at end of shift to maintain receipt record and withdrawals
Scan retail merchandise for purchases and packing receipt items Payment exchange and price checks
Stock aisle for customers with after receiving for storage to provide service to produce sales and honor coupons
Customer Service Ambassador
03/2009-07/2010
OnBoard Tours 122 Waterfront St, Oxon Hill, MD
Reservations for tours, resolved customer complaints via phone, email, mail or social media and provide public transportation
Record daily sales and customer census with verification of account information Arrange office and contract commission based sales Accept credit payments and provide data entry for additional passenger vehicles Greet customers warmly and ascertain problems or reason for calling. Cancel or upgrade accounts.
Assisted with placement of orders, refunds, or exchanges Completion of and prepared weekly time sheets by timekeeping Promoting official website and highlighting tours away from home with media contact for travel Cashier
09/2007 - 11/2007
Sport and Health
Waldorf, MD
Cashier transactions, disinfect exercise and fitness equipment check in gym patrons, serve nutritional shakes and customer service
Cashier
07/2007 - 10/2007
LaZboy
Waldorf, MD
Cashier transactions, answering phones, received approval for furniture financing records, data entry, customer service, schedule deliveries, commissioned bases sales, display showroom samples for clearance section,tag markdown and customize tags and labels Optometric Assistant
06/2006 - 07/2007
Hour Eyes
8395 Leesburg Pike, Vienna, VA
Patient contact lense insertion and CP-4A processing Commission sales based on quotas and insured cosmetic sales Contact insurance for verification and processing claims File patient charts, fax and copy medical records
Stock inventory and provide bank deposits for daily business Contact DHL and patient for store or home delivery as prescribed with additional refills Sold sterile cleansing solution, hydrated or saline and manual cleaning of instruments Conducted diagnostic tests, recording and measuring vision test for kids, testing eye function, instructing patients on inserting and caring for kid-friendly contact lenses, preparing examination rooms, cleaning and arranging equipment, answering phones, making appointments, handling bookkeeping for office
Cashier
12/2005 - 06/2006
Sheehy INFINITI of Tysons Corner
Scheduled automotive service appointments,answered phones, received repair payments, sale parts and accessories, arrange loaner vehicles with service,receive stock order inventory to sell a selection of enamels, paint codes that match the original color of vehicle, auto touch-ups, vials and clear coats provided at auto dealer, tort liability, rebate, contracts and Tech Aide
09/2003 - 04/2005
Providence Hospital
1160 Varnum St NE, Washington, DC
Performed a variety of clerical activities. Utilizes computer systems to retrieve digital films, confirm
and verify patient orders and procedures. Develop X-rays and relay information to appropriate patients/staff . Transports patients per request. Maintained supplies and inventory using preventative measures to eliminate contamination. Appropriately used disposable probe covers and
non sterile equipment. Assist in testing and screening for pregnant women from radiation and detect any exposure as a safety precaution for potential unborn child(ren). Check for swelling and assist
with pediatric imaging and noninvasive procedures. Tracking patient stories of improvement from
notifications prompted by emergency or disturbing cases in files. Monitor call light signals from remote controlled station alerting staff by intercom indicating assistance required through intercall
communication. Dial and use codes through master/remote stations and channels in each department to access control on Aiphone for response. Medical Tech
01/2001 - 10/2001
Heart Center of Southern Maryland
blood collection drawn/venipuncture using sterile syringes, obtain specimen in sterile blood culture tubes with aseptic technique, verify patient insurance, filing medical records, vital signs,perform electrocardiograms, disinfect exam tables, retrieve data from Digisonics, file supply list
CNA
01/2000 - 11/2000
FutureCare Pineview
Clinton, MD
cleaned patients, vital signs, complete forms about incidents if necessary filing record complaints with staff initials and residents names that result in investigation with notification of resolution for injury and filed medical records
CNA
12/1999 - 03/2000
Bradford Oaks
Clinton, MD
Vital signs, patient care, medical records and AM care for appointments Certified Nursing Assistant
08/1998 - 09/1999
Grant Park Care Ctr
5000 N H Burrgs Ave NE, Washington, DC
Patient bathing, recorded flow sheets, assist with wound care, escort patients to office visits, patient mouth care, complete complaint forms if necessary for residents with staff initials to resolve incident reports in investigations,assist with hygiene and potentially infectious materials and track meal plan.
Cashiers
02/1996 - 11/1997
McDonalds
Landover Hills, MD
nutrition preparation, checked temperatures of internal grilled items of food with beverages, transactions, dishwasher, maintain orderly work area, customer service, waste disposal and recycling, cleaned floors, grill, countertops and reheated microwavable foods Education and Training
Investigative Forensics
06/2019
UMGC
Adelphi, MD
Bachelor's Degree
06/1998
PG Government
Temple Hills, MD
High School Diploma
General High School Curriculum
Ability Summary
I have the proven ability to organize and process functional applications while multitasking with my ServSafe certification 13666493 and EFNEP certificate. I plan to utilize and apply all resources from my work experience and educational background to assist my job description.
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