Senior Manager, Operations & Strategy Program Management Education

Sylvie Messavussu

Chicago, IL ***** • ****************@*****.*** • linkedin.com/in/sylvie-messavussu/ Continuing Education Program Operations & Compliance Leadership Strategic operations leader with 8+ years of experience managing high-visibility education and member-service programs by building scalable workflows that reduce manual processes, improve on-time delivery, and strengthen overall program and project operations. Areas of Expertise

● Education Program Development

● Strategic Execution

● Event Coordination

● Project Management

● Data Insights

● Stakeholder Engagement

● Cross-Team Collaboration

● Operations Management

● Risk Management & Audits

Professional Experience

Association of Child Life Professionals – Chicago, IL November 2023 – November 2025 Manager of Education/Operations

Led strategic planning and day-to-day operations for Continuing Education programs and projects, including staff supervision, virtual webinar and national conference coordination, and oversight of operational systems.

● Revitalized a dormant flagship program by redesigning its digital structure and operations, resulting in higher engagement and improved application submission outcomes, while deepening my expertise in modernizing legacy initiatives.

● Managed end-to-end planning and execution of national conferences, online webinars, and Board meetings, coordinating speakers, AV, and materials to ensure seamless delivery while strengthening my expertise in large-scale event operations.

● Strengthened operational efficiency by building Asana workflows and cross-team task systems that translated strategic goals into actionable tasks, deepening my ability to design clear, aligned organizational programs and project processes.

● Aligned resources and budgets by supporting the creation of structured department budgets, profit tracking, and documentation, while identifying and incorporating new revenue-generating avenues to strengthen financial growth. Association Management Center – Chicago, IL August 2022 – November 2023 Education Manager

Managed education programs and initiatives for two professional association clients by overseeing the planning and execution of abstract portals, national conferences, workshops, and multi-session webinars, coordinating facilitators and site logistics.

● Managed research submissions (abstracts), using Planstone, OpenWater, and Cvent to streamline submission forms, reviewer assignments, and communications, ensuring a seamless experience for organizers, reviewers, and presenters.

● Facilitated on-site and virtual events, including Zoom webinars and national conferences, providing technical support and coordination for faculty and attendees.

● Organized professional development programs by coordinating presenters' selection and communication, ensuring content quality and submissions to maintain compliance with the Accreditation Council for Continuing Medical Education standards.

● Led bi-weekly strategic planning meetings, guiding departments to align priorities, create program calendars, and identify opportunities for improvement and continuation, utilizing post-event evaluations and aggregated data. Union League Boys & Girls Club – Chicago Public Schools, Chicago, IL May 2017 – August 2022 Grants Program Coordinator / Program Liaison, Early College and Career Education Led federal grant–funded program operations to ensure alignment with strategic goals and the successful delivery of high-impact outcomes. Guided cross-functional teams to enhance program success and collaborated with stakeholders to improve data efficiency.

● Optimized $500K+ federal grant funding by utilizing Letters of Agreement to design implementation plans, recruitment and marketing strategies, and prepare detailed monthly compliance reports to capture program performance. Page 1 2

● Built and optimized program operations, creating accountability checklist systems and workflows to track grant deliverables, participants’ progress, and program outcomes, ensuring compliance and operational efficiency.

● Served as the main contact for funders, staff, and stakeholders on audits and financial inquiries, leveraging program and performance data to drive improvements and recommend enhancements.

● Led audit preparedness by anticipating review areas, maintaining meticulous records from the outset, and establishing operational guardrails to ensure compliance and smooth audits. Education

Bachelor of Arts in Educational Studies & French

Lake Forest College – Lake Forest, IL

Technical Proficiencies

CRM & Data Management: Salesforce, IMIS, Planstone, Elevate, MemberClicks, Association Anywhere, Result Direct, OpenWater, TraxSolutions, eCornerstone, SurveyMonkey, SharePoint, Project Management Tools: Asana, ClickUp, Slack, Basecamp Financial & Reporting Tools: QuickBooks, Excel/Sheets, Airtable, Budgeting & Forecasting Dashboards Design & Marketing Tools: Canva, Adobe Creative Suite, Microsoft Office Suite, Instagram, Facebook, TikTok, YouTube, LinkedIn Languages

English: Native, Ewe: Native,

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