Operations Manager and Guest Services Professional

Rohitesh Kumar

Email: *********@*****.*** Cell: 510-***-****

Objective

Seeking a challenging position in an environment that would enable me to utilize related work experience with future career advancement.

Profile

Highly motivated and committed individual. Ability to perform excellence at individual, team and organizational levels. Strong ability in multi-tasking and prioritizing work loads with little or no supervision. Highly inquisitive, creative and resourceful. Detail oriented. Work extremely well under pressure of projects that demands time sensitive deadlines. Thrive in deadline-driven environments. Excellent team-building skills.

Education

Kennedy High School – Fremont, CA Diploma – 1998

Mission Valley R.O.P – Fremont, CA 08/97 – 06/98

Cal State University East Bay

2006 Certified EKG Technician (ASPT- License)

Employment History

09/21-current Economy Inn, Reedsport, OR

Operations Manager

Coordinate front-office and back-office activities. Monitor staff performance, ensuring the hotel is running well and guests are happy. Answer guest questions about hotel services and policies. Make sure company standards for housekeeping, decor and guest services are met. Keep track of the hotel’s financials. Set room rates, allocate funds. Recruit and manage hotel staff to maintain high standards of service and professionalism.

12/18-8/21 Winchester Bay Inn, Winchester Bay, OR

Front Desk Supervisor

Handle guest inquiries, complaints and issues. Managing staff, ensuring exceptional guest service, overseeing daily front desk operations like check-ins and check-outs. Guest billing and staff scheduling. Coordinate with other departments, such as housekeeping and maintenance, to ensure seamless operations.

02/13-10/18 Intuitive Surgical, Sunnyvale, CA

Quality Failure Analysis Tech

Perform failure analysis of defective instruments and accessories. Perform credit analysis of returned instruments and accessories- defective and/or excess. Store and dispose of dispositioned instruments and accessories. Drive da Vinci Surgical systems and perform functional tests. Assisted Regulatory team daily in resolving “Reportable I/A” events and “Recalled” instruments. Review and maintained DOP’s and SOP’s pertaining to I/A RMA operations. Knowledge of Business Information Systems (i.e., SAP and Agile, Neptune & CRM). Perform credit analysis of returned instruments and accessories- defective and/or excess. Pull error logs for instruments using Remote Fe and SQL. Lead a project for testing Endoscopes in-house. Working in collaboration with customer service group in regards to better meeting the needs of customers.

12/10-1/13 ARYX Therapeutics, Fremont, CA

Laboratory Technician / R&D

Making blends and sample tablets based on each formulation made by the research associates. Testing the sample tablets by various methods and equipment. Prepare buffer solutions by following the SOP. Clean and check calibration dates for lab equipments following GMP guidelines. Responsible for receiving raw materials, collection of specimens and ordering lab supplies. Hazardous materials such as acids and flammable materials. Logging data in the computer.

06/07-11/10 Schwan’s, Fremont, CA

Customer Serv. Manager / Route Sales Rep

Responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. Follow guidelines of Good Sales Practices, such as displaying products, calling on all customers, following up on missed/not at home customers. Establish new customers for the route system in the assigned areas. Inform customers of new products and any special services. File daily sales reports via computer and complete all paperwork. Account for and turn in all forms of payment collected. Conduct daily safety inspections and safe operation of the commercial motor vehicle.

02/03-06/07 Depomed, Menlo Park, CA

Laboratory Technician / Formulations

Assisting Senior research associates with their projects in the lab. Working with accuracy while following specific rules and guidelines. Making blends and tablets based on each formulation made by the research associates. Testing the sample tablets by various methods and equipment. Prepare buffer solutions by following the SOP and collecting specimen. Clean and check calibration dates for lab equipments following GMP guidelines. Also clean labware and dishes. Responsible for receiving raw materials, ordering lab supplies. Hazardous materials such as acids and flammable materials. Logging data in the computer.

Computer Skills

• Microsoft Word • Microsoft Excel • Microsoft PowerPoint

Hobbies

Socializing, meeting interesting people, sports, and traveling.

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