Remote Customer Service Specialist

Victoria Lee

Phone: 701-***-****

Email: ********@*****.***

PROFESSIONAL SUMMARY

Dedicated remote customer service and call center specialist with strong experience handling high-volume calls, supporting customers, and meeting performance targets. Skilled in problem-solving, phone communication, multitasking, and using multiple computer systems while providing fast, accurate service. Seeking a remote representative or virtual agent role where I can use my customer support experience, motivation, and reliability.

CORE SKILLS

• High-volume inbound/outbound calling

• Customer service & phone support

• Conflict resolution & de-escalation

• Data entry (165 WPM typing speed)

• Remote work experience

• Microsoft Word, Excel, PowerPoint

• Call center software & multitasking

• Reliable, punctual, self-motivated

• Problem-solving & technical support

• Script-based communication

EXPERIENCE

Customer Service Representative – GEICO (2021–2024) Remote

• Handled large volumes of customer calls regarding policy updates, billing, and account questions.

• Delivered professional support and built rapport through friendly, helpful communication.

• Met performance and call-quality goals while staying compliant with scripts and company procedures. Content Writer – Remote (2023–2025)

• Wrote professional content, dark romance stories, and ebooks.

• Managed remote deadlines independently with strong attention to detail.

• Demonstrated creativity, communication, and time management. Call Center Agent (2024–2025)

• Assisted customers through phone troubleshooting, account help, and product support.

• Documented information accurately while multitasking on multiple systems.

• Maintained calm professionalism with difficult callers. Medical Call Assistant (2021–2023)

• Scheduled appointments and relayed medical information with accuracy.

• Followed confidentiality guidelines and maintained empathetic communication. EDUCATION & TRAINING

• Associate Degree in Nursing

• Office Administration Assistant

• IC3 / IC9 Microsoft Certificates

• Microsoft Word, Excel, PowerPoint

• Typing Speed: 165 WPM

ADDITIONAL INFORMATION

• Author of multiple novels (dark romance), demonstrating advanced writing and communication skills.

• Ambidextrous, quick learner, strong attention to detail.

• Reliable remote worker with a dedicated workspace. COVER LETTER

To Hiring Manager,

I am applying for the remote customer service/representative position. I have several years of experience in remote customer service, call centers, and phone-based support, including work at GEICO and medical call assistance. I am skilled in handling high-volume calls, meeting performance goals, and resolving issues with professionalism and empathy. I type 165 WPM, learn systems quickly, and have a reliable remote setup with stable internet and a quiet workspace. I am motivated, dependable, and dedicated to giving customers high-quality service every day.

Thank you for considering my application. I would be a strong fit for your team and I look forward to the opportunity.

Sincerely,

Victoria Lee

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