Administrative Professional with Customer Service Expertise
Resume:
Brittany Hilyer
Mobile, AL *****
****************@*****.***
Work Experience
Adminstrative Assistant
Alabama Power Company-Birmingham, AL
April 2022 to August 2023
• Managed and maintained complex calendars for multiple executives, ensuring all appointments and meetings were scheduled accurately and efficiently
• Coordinated travel arrangements including flights, accommodations, and transportation for executive team members
• Assisted with budget management by tracking expenses, reconciling invoices, and processing payments
• Managed office supplies inventory by monitoring stock levels and placing orders when necessary
• Scheduled conference rooms for meetings or events while coordinating audiovisual equipment setup as needed
• Distributed incoming mail/packages to appropriate recipients within the organization in a timely manner Customer Service Representative
Alabama Power Company-Birmingham, AL
January 2015 to April 2022
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
Medical Receptionist
SOUTHVIEW MEDICAL GROUP-Birmingham, AL
February 2014 to January 2015
• Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
• Verified patient insurance information and collected co-pays and payments for services rendered
• Ensured waiting area cleanliness by organizing magazines, sanitizing surfaces regularly, and restocking supplies as needed
• Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
• Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
Education
Bachelor's degree in Secondary Education
Auburn University Montgomery - Montgomery, AL
September 2010 to December 2012
Skills
• Administrative experience
• Computer skills
• Microsoft Powerpoint
• Customer service
• Microsoft Word
• Front desk
• Time management
• Typing
• Microsoft Outlook
• Phone etiquette
• Data entry
• Organizational skills
• Microsoft Office
• Sales
• Office experience
Certifications and Licenses
Driver's License
February 2025 to February 2029
Contact this candidate