Customer Service Specialist with 10+ Years Experience

Glenda Tubbs

917-***-**** < >*************@*****.***

Customer Service Representative

Ten years of experience in a variety of industries providing support to all levels of business.

Excellent time management skills with demonstrated ability to prioritize and handle multiple projects in a fast-paced environment.

Strong Customer service focus.

Detail-oriented with success implementing solutions to create optimal efficiency.

Work well independently and as a team member.

Strong interpersonal and communication skills with the ability to collaborate with diverse individuals.

Microsoft Office Suite

Strong Attention to Details

Medical Records

Data Entry

Document Verification

Claims Representative

Proficient knowledge of CPT and ICD-9 Codes

WORK EXPERIENCE

Information Clerk – New York City Housing Authority (NYCHA)

Excellent phone etiquette

Provided outstanding resident’s service.

Updating residents’ information as required.

Data Entry and created work orders.

Call Center Representative - 311 Operator NYC

Provide a single point of contact for all non-emergency City services.

Response to phone inquiries from the public

Data Entry Clerk

Responsible for entering images, and identify the license plate number, plate state, plate type

Enter prefixes for all license plate, automobile, trucks and motorcycles

Customer Service Representative

Provided excellent customer services, including and resolving customer complaints/problem in a courteous, professional matter

Customer Service

Conducted computer-based interviews with adult participants

Follow project specifications and maintained company dialing standards.

Exercise courtesy and professionalism to all respondents and maintained confidentiality of all collected data

Identify and assess customers’ needs to achieve satisfaction.

Greet customers warmly and ascertain problem or reason for calling

Inventory Auditor

Collect and analyze data to detect deficient controls

Compliance with laws, regulations, and management policies

Prepare detailed report on audit finding

Report to management about asset and audit result

Administrative

Interview patients for case histories prior to appointments

Update and maintain patients’ health records.

Assist patients with initial paperwork.

Schedule and coordinate appointments

Process insurance claims in compliance with law requirements

Use medical software to support all transactions.

Manage receivable and payable accounts and maintain financial records.

Answer patients’ queries and ensure quality customer service.

Collaborate with doctors and nurses to help with medical examinations, schedule tests and order supplies.

Ensure compliance with procedures.

WORK HISTORY

Information Clerk New York City Housing Authority (NYCHA) Long Island City, NY 2023-2024

311 Operator Kings Teleservices Brooklyn, NY 2022-2023

Data Entry Clerk EZ Pass NY/MMC Group, LP Staten Island, NY 2020-2022

Customer Service Rep EZ-Pass NY/MMC Group, LP Staten Island, NY 2019-2020

Computer Trainee Theodora G. Jackson Adult Center Jamaica, NY 2014-2019

Inventory Auditor RGIS Queens, NY 2013-2014

Customer Service Opinion Access Corp L.I.C., NY 2011-2012

Administrator Winston Staffing Services, LLC Flushing, NY 2001-2008

EDUCATION / TRAINING

Microsoft Office Essex College Newark, NJ

Medical Biller/Coder ACE Computer Training School New York City, NY

Secretarial Program United Business Institute New York City, NY

Business Administration Borough Community College Queens, NY

RELEVANT WORK EXPERIENCE

Customer Service Chemical Bank New York City, NY

Medical Records Clerk Beth Israel Medical Center New York City, NY

Data Entry Operator Flushing Medical Center Flushing, NY

Medical Secretary 96th Medical Center New York City, NY

Claims Representative Metropolitan Transportation Authority New York City, NY

Reference Available Upon Request

Contact this candidate